Dannielle Phillips
Phenix City,AL
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Griggs Inc. Expert in staff training, development, and budget control. Skilled in complex problem-solving and verbal communication, achieving significant improvements in efficiency and productivity. Demonstrates strong decision-making and computer skills, driving business success and operational excellence.
Overview
11
11
years of professional experience
Work History
Manager
Griggs Inc.
Phenix City, AL
01.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Worked with IT Company to achieve knowledge to fix computer issues along with handhelds used to keep up with inventories.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
Human Resources Assistant
US Army
Fort Hood, TX
01.2013 - 12.2015
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Aided staff with employee performance review paperwork and documentation.
- Answered and redirected incoming phone calls for office.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
Education
No Degree - Early Childhood Education
UNIVERSITY OF PHEONIX
ONLINESkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Schedule Preparation
- Budget Control
- Customer Service
- Decision-Making
- Computer Skills
Timeline
Manager
Griggs Inc.
01.2018 - Current
Human Resources Assistant
US Army
01.2013 - 12.2015
No Degree - Early Childhood Education
UNIVERSITY OF PHEONIX