Dannielle Price
Henderson,TX
Summary
Meticulous woman with background in hospitality industry. Skilled in manning high-volume service environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Host
Glen Ivy Hot Springs
Corona, CA
02.2022 - 03.2024
- Cross-trained to handle different roles, including Grotto services, bath house front desk and checking guest in for the day.
- Answered phone calls to accommodate or make changes for guest services and document reservations.
- Answered customer questions about hours, services, and resort information.
- Trained new hostesses on customer service best practices and resort policies to maintain high standards of service.
- Organized, stocked and cleaned bath house front during shifts to maintain welcoming appearance.
- Provided patrons with estimated waiting times during peak service hours.
- Promoted business loyalty by fostering positive customer relationships.
- Cultivated positive guest relations by managing information and orchestrating speedy service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Assisted managers with quickly resolving guest service- and resort-related issues.
Assistant Housekeeping Supervisor
Fairfield Inn & Suites By Marriot
Tyler, TX
07.2021 - 10.2021
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Placed orders for housekeeping supplies and guest toiletries.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Evaluated employee performance and developed improvement plans.
- Rotated linens in storerooms and replenished when supplies ran low.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
Housekeeper
American Campus Communities
Riverside, CA
09.2020 - 06.2021
- Cleaned and stocked supply rooms by replacing used cleaners and vacuuming floors, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Rotated linens in storerooms and replenished when supplies ran low.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Worked on cleaning team to service dorm rooms, offices, and other college campus buildings.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Adhered to professional cleaning checklist.
- Collected trash and moved garbage cans from dorm room floors areas to pick-up stations.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with students/staff on room requirements and amenities to promote overall satisfaction.
Attendant
Glen Ivy Hot Springs
Corona, CA
03.2019 - 08.2020
- Responded to customer inquiries and resolved complaints to establish trust and increase bath house satisfaction.
- Cleaned, sanitized, disinfected bath house on a daily regular basis.
- Handled customer complaints in a professional and courteous manner.
- Greeted guest and provided assistance with locating services to provide welcoming presence and enhance shopping experience.
- Recorded and managed locker issues and keys.
- Promptly responded to all requests for assistance.
Education
Bachelor of Arts - Healing Practitioner
Southwest Institute of Healing Arts
Tempe, AZ 02.2018 - 01.2020
Associate of Science - Healthcare Administrion
New England College
Henniker, NH 02.2016 - 02.2018
Skills
- Customer Service
- Energetic and Outgoing
- Guest Relations
- Hospitality and Accommodation
- Chemical Storage
- Front- and Back-Of-House Coordination
- Active Listening and Communication
- Warm and Friendly
- Train Staff
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Host
Glen Ivy Hot Springs
02.2022 - 03.2024
Assistant Housekeeping Supervisor
Fairfield Inn & Suites By Marriot
07.2021 - 10.2021
Housekeeper
American Campus Communities
09.2020 - 06.2021
Attendant
Glen Ivy Hot Springs
03.2019 - 08.2020
Bachelor of Arts - Healing Practitioner
Southwest Institute of Healing Arts
02.2018 - 01.2020
Associate of Science - Healthcare Administrion
New England College
02.2016 - 02.2018