Danny Bashy
Jacksonville,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Regal Cinema
05.2022 - 09.2023
- Resolved product or service problems by clarifying customer's complaint and determining cause of problem
- Built sustainable customer relationships of trust through open and interactive communication
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Conferred with customers by telephone or in-person to provide product or service information.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
CUSTOMER SERVICE REPRESENTATIVE
Taco Bell
02.2022 - 09.2023
- Enhanced customer satisfaction by providing fast and efficient drive-thru service.
- Streamlined the ordering process for improved speed and accuracy in fulfilling orders.
- Collaborated with team members to ensure a smooth workflow during peak hours, reducing wait times.
- Maintained cleanliness of the drive-thru area, promoting a positive image of the establishment.
- Managed cash transactions accurately, ensuring proper handling of payments and change.
- Addressed customer concerns promptly, effectively resolving issues to maintain customer loyalty.
- Trained new drive-thru operators on company policies and procedures, contributing to a well-prepared workforce.
GENERAL LABOR
Cleaning By Brittany
01.2014 - 11.2022
- This position was an assistant to the owner of a cleaning service. Responsibilities included setting up homes and for showings, deep cleaning after move-outs, small construction projects, construction site clean-ups, and weeklong maintenance cleaning for vacation rentals and Airbnb locations.
Education
Associate of Science - Information Technology Project Management
Florida State College At Jacksonville
Jacksonville, FL01.2024
Skills
- Preparation of Demonstrations
- Responding to difficult Customers
- Exceptional Communicator
- Understanding Customer Needs
- Upselling Products and Services
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Customer Support
Volunteer Experience
VOLUNTEER, Celebration Church, Jacksonville, FL, 01/01/20, Present, I volunteer at my church, i've had the opportunity to serve in the IT department that video tapes the services as well
as the Starbucks cofee shop we have on site.
Timeline
CUSTOMER SERVICE ASSOCIATE
Regal Cinema
05.2022 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
Taco Bell
02.2022 - 09.2023
GENERAL LABOR
Cleaning By Brittany
01.2014 - 11.2022
Associate of Science - Information Technology Project Management
Florida State College At Jacksonville
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