Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danny Boyd

Killeen

Summary

Dynamic Level 2 Technician at Acer Computers with a proven track record in technical support and client communication. Enhanced system performance through expert troubleshooting and delivered exceptional service

Previously as a small business owner, cultivated a loyal customer base by exceeding expectations and promoting brand identity through effective social media strategies.

Other areas of expertise; spent 15 years in the Sign Industry, design, corporate identity, and installations.

Cabinet making and woodcraft; Use and knowledge of all power tools.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Level 2 Technician

Acer Computers
02.2017 - 03.2025
  • Excelled in customer-facing roles by maintaining clear communication channels throughout the troubleshooting process.
  • Advance repair team; Managed repairs on all Advance products, Monitors, Notebooks, Chromebooks, Desktops, & accessories.
  • Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
  • Delivered expedited support during critical outages, minimizing disruptions to client operations.

Small Business Owner

Western Dictric IT Services
01.2011 - 11.2016
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Education

Mt Eliza High Scool
Mt Eliza, Victoria, AU

Small Business -

Royal Melbourne Institute of Technology
Melbourne, Victoria, AU

Skills

  • Technical support expertise
  • Operating system proficiency
  • Wireless networking
  • Remote support capabilities
  • Power tool use
  • Hardware installation
  • Custom cabinet design
  • Custom fabrication
  • Logo creation
  • Typography
  • Client communication
  • Brand identity

Certification

Cert 4: Small Business with RMIT (Royal Melbourne Institute of Technoplogy)

Timeline

Level 2 Technician

Acer Computers
02.2017 - 03.2025

Small Business Owner

Western Dictric IT Services
01.2011 - 11.2016

Mt Eliza High Scool

Small Business -

Royal Melbourne Institute of Technology

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