Danny Yancey
Country Inns & Suites
BECKLEY,WV
24
years of professional experience
Dedicated leader with a strong background in operations and employee relations. Known for optimizing check-in processes and enhancing service quality. Aiming to contribute to improved guest experiences and team effectiveness.
Work History
Assistant General Manager
1 Year- Led daily operations, ensuring exceptional guest service and satisfaction.
- Managed hotel budgets, optimizing resource allocation for increased profitability.
- Collaborated with staff to implement training programs, enhancing team performance and efficiency.
- Analyzed guest feedback to identify areas for improvement and drive operational changes.
- Streamlined check-in/check-out processes, reducing wait times and improving guest experiences.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Front Desk Manager
2 Months- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented new reservation system, enhancing efficiency in booking management.
- Resolved guest complaints promptly, improving overall satisfaction ratings.
Shift Leader/Manager
1 Year 7 Months- Supervised team of staff, ensuring adherence to operational standards and quality control.
- Coordinated shift schedules, optimizing workforce efficiency and coverage during peak hours.
- Trained new employees on food safety protocols and customer service best practices.
- Monitored inventory levels, reducing waste through effective stock management strategies.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
Ambulance Driver
1 Year 11 Months- Maintained accurate logs of patient details and transport incidents for reporting purposes.
- Collaborated with healthcare teams to provide timely responses during critical situations.
- Improved patient care by coordinating with emergency medical technicians and following established protocols during ambulance transport.
- Ensured timely arrivals at hospitals by maintaining open communication with dispatchers and adhering to strict transport schedules.
- Maintained professional demeanor during high-stress situations, effectively managing emotions while providing quality care to patients in need.
Ambulance Driver
2 Years- Operated emergency vehicles to transport patients safely to medical facilities.
- Adhered to traffic regulations and safety protocols during patient transport.
- Assisted medical personnel in loading and unloading patients efficiently.
- Communicated effectively with dispatch regarding vehicle status and emergencies.
- Conducted routine vehicle inspections to ensure operational readiness and compliance.
- Demonstrated adaptability in high-pressure environments, ensuring patient comfort during transit.
Infantryman
4 Years- Conducted reconnaissance missions to gather intelligence and assess enemy positions.
- Operated and maintained various weapons systems to ensure operational readiness.
- Collaborated with team members to execute tactical maneuvers during training exercises.
- Trained junior personnel on combat techniques and safety protocols, enhancing unit effectiveness.
Education
High School Diploma
Skills
Staff management
Inventory control
Operations management
Staff development
Food safety and sanitation
Employee relations
Employee scheduling
Training and development background
Accomplishments
- Supervised team of exceptional staff members and have achieved a guest check-in experience of 8.3 for the year of 2026 as of August 29, 2006
Timeline
Assistant General Manager
Country Inns & Suites
08.2025 - CurrentRead More
Front Desk Manager
VPMGMT
06.2025 - 08.2025Read More
Shift Leader/Manager
Papa John's Pizza
10.2023 - 05.2025Read More
Ambulance Driver
Priority Ambulance
11.2021 - 10.2023Read More
Ambulance Driver
Jan-care Ambulance
10.2019 - 10.2021Read More
Infantryman
Marines Corps
09.2002 - 09.2006Read More
Wyoming County East High School
High School Diploma
Read More