Danny Chapman

• Managed emergency communications and dispatched resources effectively to ensure public safety.
• Monitored multiple radio channels for real-time incident reporting and coordination.
• Assisted law enforcement agencies by providing timely information and support during critical situations.
• Trained new dispatchers on protocols, software systems, and emergency response procedures.
• Implemented process improvements to enhance response times and communication efficiency within team operations.
• Led initiatives to streamline data entry processes, resulting in improved accuracy of incident logs.
• Developed training materials for staff development, focusing on best practices in public safety dispatching.
• Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Fielded 911 emergency and non-emergency calls and determined the level of support needed for response.
• Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
• Used specialized software to track and maintain case incident numbers and logs.
• Questioned callers to determine the nature of problems and locations to direct the the type of response needed.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
• Increased situational awareness for first responders with accurate and timely information relayed from callers.
• Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
• Coordinated multi-agency responses to large-scale emergencies, ensuring seamless collaboration between agencies for optimal outcomes.
• Requested law enforcement, fire and ambulance services for emergency calls.
• Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
• Conducted quality assurance reviews of emergency call recordings for adherence to department policies and procedures.
• Continuously monitored weather conditions and emergency alerts to stay informed about potential impacts on public safety operations.
• Participated in regular training sessions to maintain certifications and stay current with industry best practices.
• Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
• Issued local watches and warnings to the public in response to inclement weather conditions received from the National Weather Service.
• Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
• Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
• Input information from calls into system using [Software] and maintaining accuracy of details.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Assisted callers in emergency situations with appropriate information and support.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Operated emergency response systems to update and retrieve up-to-date information for first responders.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Answers emergency and non-emergency calls from the public and courthouse staff; routes calls to other public safety agency dispatchers as needed

Monitors surveillance equipment and emergency alarms such as two-way radios, television (TV) , fire alarms, and duress alarms

Dispatches appropriate personnel in response to emergency and non-emergency issues

Controls Justice Center, Courthouse, and Paul Elizondo Tower (PET) security doors to allow authorized delivery, vendor, inmate and law enforcement officer access

Performs scheduled and unscheduled tests of alarm equipment and records results

Maintains activity logs for two-way radio transmissions, officer location, prisoner movement, transport van/bus time and mileage, deliveries, recorded surveillance and Court House, Justice Center, and PET keys

Documents incoming call subjects and resolution in computer database

Researches Texas Criminal Information Center (TCIC) and National Criminal Information Center (NCIC)computer systems to verify information on individuals, such as driver license checks, existence of protective orders, missing persons, stolen/recovered vehicles, warrants, vehicle registration, and criminal history

Evaluates information received and utilizes protocols provided through the computer-aided dispatch system to determine appropriate action or actions to be taken

Performs general clerical functions such as answering telephones and sorting mail

Deals with sensitive information in a discreet and professional manner by maintaining confidentiality

Responsible for creating and maintaining Dispatcher work schedules and hours.

Serve as "Custodian of Records" and answer request for Open Records" from other agencies and from the public and retrieve video footage as needed.

Manage and Maintain Video camera system in coordination with County Facilities Mgt Team for All County owned buildings.

Performs related duties as required

• Conducted regular inspections to identify potential security vulnerabilities.
• Responded promptly to incidents, coordinating with law enforcement as necessary.
• Oversaw daily operations, ensuring adherence to established safety standards.
• Checked and verified photo identification prior to granting facility access.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Permitted entry with escort for approved persons into secure locations.
• Monitored employee activities, confirming compliance with security regulations.
• Contacted law enforcement in case of unauthorized persons, documents, and materials.
• Identified violators and escorted departing personnel to guard against theft of property.
• Enhanced security measures by implementing access control systems and surveillance equipment.
• Oversaw entry and exit of up to 1,000 employees and visitors daily.
• Addressed potential threats proactively through consistent analysis of video footage from surveillance cameras within the facility.
• Detected suspicious behavior through vigilant observation, preventing potential threats or breaches.
• Provided excellent customer service, addressing visitor concerns while maintaining strict adherence to safety protocols.
• Greeted guests professionally and courteously to cultivate a a welcoming atmosphere while making safety the top priority.
• Examined doors, windows and gates to verify security.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Investigated suspicious activities and persons to maintain security of premises.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain a safe environment.
• Acted as a deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in a safe environment.

Duties and Responsibilities

• Screens all individuals entering public entrances to Bexar County court facilities using stationary and hand-held metal detectors and x-ray scanners
• Monitors surveillance equipment and emergency alarms such as two-way radios, television (TV) camera screens, fire alarms and duress alarms
• Controls Justice Center security doors to allow authorized delivery, vendor, inmate and law enforcement officer access
• Performs scheduled and unscheduled tests of alarm equipment and records results
• May maintain activity logs for two-way radio transmissions, officer location, prisoner movement, transport van time and mileage, deliveries, recorded surveillance VCR tapes and Courthouse and Justice Center keys
• May research defendant and suspect criminal history and drivers license information utilizing the Texas Criminal Information Center (TCIC) and National Criminal Information Center (NCIC) computer systems
• Performs general clerical functions such as answering telephones and sorting mail
• Performs related duties as required

• Monitored compliance with safety regulations and procedures to ensure public health standards.
• Conducted thorough inspections of facilities to identify potential hazards and recommend improvements.
• Responded promptly to emergency situations, coordinating effectively with local law enforcement and emergency services.
• Led incident investigations, analyzing root causes to prevent future occurrences and enhance safety measures.
• Collaborated with multidisciplinary teams to assess risks and develop strategic response plans for public health emergencies.
• Evaluated safety policies regularly, recommending updates based on regulatory changes and best practices in public health management.
• Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
• Patrolled assigned areas on foot, bicycle,golf cart or by vehicle.
• Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on the scene.
• Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
• Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
• Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
• Notified emergency personnel of incidents requiring medical assistance and aid.
• Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activities.
• Supervised crowds at busy events to prevent injuries and property destruction.
• Utilized conflict resolution skills to de-escalate tense situations involving disputes between patients,family and or staff.
• Prevented property damage by identifying potential hazards during routine inspections of residential areas and commercial establishments.
• Answered emergency calls for help from citizens and state employees.
• Secured crime scenes, gathered evidence, and questioned witnesses.
• Managed traffic flow during special events or road closures, ensuring minimal disruption to motorists while prioritizing pedestrian safety.
• Applied principles of law enforcement and fire protection.
• Patrolled assigned areas to hospital wings, buildings, and state private roads for signs of disturbance.
• Enhanced community safety by conducting regular patrols in high-risk areas.
• Maintained high standards of public safety by enforcing local laws and regulations.
• Responded to emergency calls efficiently, providing immediate assistance and coordinating with other emergency services.
• Enhanced team preparedness for crisis situations with regular, rigorous training sessions.
• Played a key role in emergency management operations, ensuring coordinated efforts during natural disasters.
• Conducted searches of individuals, vehicles and premises.
• Checked vehicle equipment for proper functioning prior to use.
• Identified, pursued and arrested suspects and perpetrators of criminal acts.
• Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.
• Handled citation and traffic violation paperwork.
• Monitored traffic violations, issuing citations as necessary.
• Assisted in special investigations and crime prevention programs.
• Provided testimony in court proceedings.
• Assisted in the evacuation of buildings during fire alarms or other emergencies, ensuring the safe and orderly exit of occupants.

• Implemented access control systems, optimizing facility security protocols and procedures.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
• Recorded incident reports with detailed accounts of occurrences.
• Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate actions.
• Implemented access control procedures, verifying identification and managing visitor logs effectively.
• Maintained detailed reports of daily activities, incidents, and observations to support security operations.
• Enhanced security measures by conducting thorough and consistent patrols in designated areas.
• Utilized technology efficiently, including GPS devices and mobile applications for logging patrol data accurately in real-time during shifts.
• Exhibited excellent problem-solving skills when faced with complex or high-pressure situations requiring quick decisions under pressure.
• Assisted in emergency situations, providing immediate support to first responders and evacuating affected individuals safely.
• Responded professionally to alarms or calls for assistance, assessing the situation quickly before taking appropriate action in line with policies and procedures.
• Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
• Reduced incidents of theft and vandalism by maintaining a visible presence and proactive approach.
• Performed access control duties at gated communities or restricted areas, verifying credentials and maintaining an orderly flow of traffic.
• Completed full building and grounds patrols to spot and investigate concerns.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Monitored crowded public areas and events to mitigate risk and promote safety.
• Utilized clear communication and interpersonal skills to build relationships with citizens.
• Monitored criminal activity in the community to identify suspicious activity.
• Handled citation and traffic violation paperwork for gated communities with private roads.
• Provided testimony in court proceedings.
• Monitored traffic violations, issuing citations as necessary.

• Oversaw daily store operations, ensuring compliance with company policies and procedures.
• Managed inventory levels through effective ordering and stock management practices.
• Implemented promotional strategies to increase sales and attract new customers.
• Trained and mentored staff to enhance performance and improve customer service skills.
• Fostered a positive team environment by promoting collaboration and conflict resolution among staff.
• Developed and executed loss prevention strategies to minimize shrinkage and protect assets.
• Enhanced store layout and visual merchandising to improve customer experience and drive traffic.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

• Conducted routine monitoring of parking areas, identifying violations and issuing citations.
• Enforced parking regulations to ensure compliance and enhance public safety.
• Collaborated with local law enforcement to address parking-related issues and community concerns.
• Provided clear communication to the public regarding parking rules, regulations, and procedures.
• Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
• Wrote and issued citations or warnings to owners of vehicles.
• Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
• Collaborated with local law enforcement agencies to address recurrent or problematic parking issues.
• Assisted motorists with locating legal parking spaces, promoting positive community relations.
• Supported special events by managing temporary no-parking zones and directing traffic as needed.
• Investigated citizen complaints regarding parking violations, addressing concerns efficiently and professionally.
• Educated the public on local parking ordinances and regulations, fostering community awareness and compliance.
• Monitored the use of accessible parking spaces, ensuring availability for individuals with disabilities who require them most urgently.
• Conducted thorough vehicle inspections to identify abandoned or stolen vehicles, aiding in their recovery.
• Reduced illegal parking incidents by issuing citations for parking violations in a timely manner.
• Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
• Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
• Developed relationships with local business owners to address common challenges related to customer/client access due to limited street-side or metered-parking options.
• Contributed to the overall public perception of parking enforcement as a fair, necessary, and non-adversarial component of community safety.
• Filled out daily log of citations and warnings issued and submitted list to supervisor at the end of shift.

• Supervised daily security operations, ensuring compliance with company policies and client protocols.
• Conducted regular site inspections, identifying and addressing potential security risks promptly.
• Led investigations into security breaches, implementing corrective actions to prevent future occurrences.
• Collaborated with law enforcement agencies to ensure seamless communication during critical incidents.
• Monitored access control systems, maintaining secure environments while facilitating authorized entry efficiently.
• Evaluated security staff performance regularly, providing constructive feedback to foster professional growth and development.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Removed unauthorized persons from facility grounds.
• Managed and trained a team of security personnel for optimal performance in maintaining site safety.
• Managed team schedules to provide effective security coverage for building needs.
• Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
• Maintained detailed logs of daily activities, providing accurate records for management review.
• Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
• Participated in ongoing professional development opportunities to stay current with industry best practices.
• Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
• Wrote and submitted daily reports on security team operations.
• Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.
• Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
• Implemented access badge system, improving tracking of personnel movement within the facility.
• Performed routine maintenance checks on security equipment to ensure functionality and readiness.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Monitored and approved access control systems for accessibility to authorized personnel.
• Recorded daily security occurrences in site assignment log.
• Managed security staff rotation for position coverage on breaks.
• Performed security investigations and reported findings to client management.
• Conducted fire drills and other simulated emergencies to determine overall site safety.
• Assessed electronic security systems and reported malfunctions.
• Conducted regular patrols of facility to detect and deter security threats.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.

• Enhanced site security by implementing surveillance systems and conducting regular patrols.
• Developed incident response plans, improving emergency preparedness across multiple sites.
• Coordinated training programs for new security personnel, enhancing team performance and operational efficiency.
• Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
• Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
• Screened vendors and contractors before granting access to restricted areas within the mall.
• Trained security workers on site-specified procedures.
• Monitored and evaluated performance of security personnel and provided feedback to improve performance.
• Recorded incident reports with detailed accounts of occurrences.
• Conducted regular site inspections, identifying and addressing potential security risks promptly.
• Monitored access control systems, maintaining secure environments while facilitating authorized entry efficiently.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Managed team schedules to provide effective security coverage for building needs.
• Maintained detailed logs of daily activities, providing accurate records for management review.
• Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
• Performed routine maintenance checks on security equipment to ensure functionality and readiness.
• Performed security investigations and reported findings to client management.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Conducted regular patrols of facility to detect and deter security threats.

• Diagnosed mechanical issues in military vehicles, ensuring operational readiness and safety protocols were met.
• Conducted routine maintenance on equipment, enhancing reliability through diligent inspections and repairs.
• Collaborated with team members to streamline repair processes, reducing turnaround time for vehicle servicing.
• Trained junior mechanics on best practices for equipment maintenance, fostering skill development and knowledge sharing.
• Implemented preventive maintenance schedules, resulting in improved equipment longevity and decreased downtime.
• Led troubleshooting efforts for complex mechanical problems, utilizing advanced diagnostic tools and techniques effectively.
• Inspected and tested equipment to locate worn and damaged parts.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Performed preventive maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Disassembled defective parts to make proper repairs.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
• Tuned automotive systems and components to optimize functionality and prolong life of each piece.
• Supervised daily operations, fostering a disciplined and efficient work environment.
• Developed tactical plans to optimize resource allocation during field exercises.
• Implemented process improvements that increased unit performance and cohesion.
• Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
• Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
• Enforced technical and tactical training standards to accomplish unit mission objectives.
• Evaluated soldier performance regularly, providing constructive feedback that led to overall improvement in individual skills and abilities.
• Instilled discipline within the unit by consistently enforcing military customs and courtesies.
• Developed junior leaders through mentorship programs, enhancing their skillsets for future career progression.
• Advised Maintenance Control Officer regarding needed repairs and material readiness.
• Enhanced platoon readiness by conducting comprehensive training programs and drills.
• Served as principal advisor to First Sergeant and Commander.

• Monitored property grounds to maintain safety and security for residents and visitors.
• Responded promptly to emergency situations, providing assistance and coordinating with local authorities.
• Conducted regular patrols, documenting incidents and reporting any suspicious activity to management.
• Implemented safety protocols, enhancing overall community security measures and resident awareness.
• Collaborated with law enforcement agencies during investigations, ensuring thorough follow-up on reported incidents.
• Assisted in resolving conflicts between residents, maintaining peace within the community setting.
• Participated in emergency preparedness efforts, developing plans for evacuations or other critical situations.
• Responded to resident inquiries and concerns, fostering a positive living environment.
• Recorded, reported and mitigated property damage, unusual incidents and equipment malfunction.
• Collaborated with property management staff to enforce community rules and regulations consistently.
• Checked parking lot for unauthorized vehicles and bicyclists and monitored bicycle rack.
• Conducted property inspections for maintenance issues and safety hazards, ensuring prompt resolution of problems.
• Examined doors, windows, gates and other community areas to proactively identify security issues.
• Warned violators of rule infractions such as loitering, trespassing, unauthorized parking or entry and smoking and worked for removal of violators.
• Provided first aid or emergency assistance when necessary during patrol shifts, prioritizing resident welfare.
• Provided a visible security presence to deter criminal activity in the community.
• Reduced instances of noise complaints by proactively addressing loud parties or disruptive gatherings.
• Prevented potential vandalism by monitoring parking areas and promptly addressing unauthorized vehicles.
• Obtained information from arrested subjects to conduct debriefings.

• Streamlined inventory management processes, reducing discrepancies and enhancing stock accuracy.
• Implemented loss prevention strategies, minimizing shrinkage and protecting store assets.
• Trained and mentored staff, promoting a culture of teamwork and customer service excellence.
• Led store operations to ensure compliance with company policies and procedures.
• Coordinated with various departments to improve operational efficiency and customer experience.
• Developed training programs for new hires, ensuring adherence to best practices in retail operations.
• Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
• Optimized inventory management, resulting in decreased excess stock and improved product availability for customers.
• Oversaw budgeting activities within assigned areas of responsibility, adhering closely to financial targets set by upper management.
• Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
• Coordinated with store departments to address operational issues promptly, ensuring minimal disruption to daily operations.
• Addressed customer complaints effectively, resolving issues promptly while preserving positive relationships between patrons and the brand.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.