Danta Harris
Cincinnati,OH
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
Work History
Front Desk Concierge
Hotel Leveque, Autograph Collection
01.2023 - Current
- Managed phone lines efficiently, directing calls to the appropriate departments and taking messages.
- Processed payments accurately, balancing the cash drawer at the end of each shift.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
Front Desk Concierge
J Bentley Hair Studio & Day Spa
04.2020 - Current
- Enhanced customer satisfaction by providing timely and accurate information on services and products.
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Assisted guests with reservations, modifications, and cancellations courteously and professionally.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
Education
Chemical Engineering
University of Cincinnati
Cincinnati, OH04.2028
High School Diploma -
St.Charles Preparatory School
Columbus, OH05.2023
Skills
- Conflict Resolution
- Exceptional Communication
- Guest Relations
- Customer Service
- Coding (Python, Labview)
Timeline
Front Desk Concierge
Hotel Leveque, Autograph Collection
01.2023 - Current
Front Desk Concierge
J Bentley Hair Studio & Day Spa
04.2020 - Current
Chemical Engineering
University of Cincinnati
High School Diploma -
St.Charles Preparatory School
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