Dante Drayton
Rockford,IL
Summary
Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good attention to details while adhering to service level agreements.
Overview
14
14
years of professional experience
Work History
Field Service Technician
H&r Block
03.2013 - Current
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Developed and implemented customized service plans to meet customer needs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Expedited problem resolution by effectively liaising between key stakeholders including customers, management, operations, and suppliers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Responded quickly to emergency maintenance requests for timely on-call support.
Tax Preparer
H&r Block
10.2009 - 04.2014
- Analyzed financial records to verify accuracy of tax returns.
- Developed tailored solutions based on individual client needs, resulting in customized strategies for optimal outcomes.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Educated clients on tax planning strategies, helping them save money in future years.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Calculated estimated tax payments for clients.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Participated in continuous professional development opportunities to stay current in industry trends, elevating personal expertise as a Tax Preparer over time.
- Prepared US, multistate, and international tax returns for business clients.
- Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
Education
High School Diploma -
Thomas Jefferson High School
Rockford, ILSkills
- Mechanical Aptitude
- Timely Reports Completion
- Multiple Priorities Management
- Customer Service
- Network Connectivity
- Technical Support
- Preventive Maintenance
- Hardware and software installation
- Problem-Solving
- Emergency Response
Timeline
Field Service Technician
H&r Block
03.2013 - Current
Tax Preparer
H&r Block
10.2009 - 04.2014
High School Diploma -
Thomas Jefferson High School