Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Dante Galan

Miami,FL

Summary

Results-driven sales professional with a strong background in the casino industry, specializing in customer engagement, package sales, and promotional strategy. Proven ability to generate high-volume sales, drive repeat business, and deliver exceptional guest experiences in fast-paced, high-stakes environments. Skilled in upselling, incentive program participation, and fostering positive customer reviews to boost traffic and revenue. Adept at building rapport with diverse clientele, exceeding performance targets, and contributing to a dynamic, hospitality-focused team culture.

Overview

5
5
years of professional experience

Work History

Sales Associate

UPS
12.2024 - Current
  • Enhanced customer satisfaction through personalized service and product recommendations.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Built relationships with customers to encourage repeat business.
  • I generated positive customer reviews that increased traffic and visibility for our store
  • I successfully sold numerous packages to customers and earned commissions through our incentive program

Casino Supervisor

Card Tech Id
12.2023 - 12.2024
  • Trained new staff members on casino policies, procedures, and game rules for improved performance.
  • Conducted regular audits of gaming equipment to ensure functionality and adherence to safety standards.
  • Coordinated staff schedules, rotations and breaks.
  • Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.

Casino Supervisor

Knighted Ventures
11.2021 - 12.2023
  • Assisted in scheduling staff shifts, optimizing workforce allocation based on peak activity periods.
  • Managed gaming floor operations, ensuring a consistent flow of games and minimizing downtime.
  • Maintained comprehensive knowledge of all casino games offered, serving as an expert resource for both staff members and guests.
  • Oversaw accurate tracking of player activity to inform targeted marketing efforts and rewards programs.
  • Kept games fair by proactively identifying and removing suspected cheaters.

Casino Banker

Knighted Ventures
06.2020 - 11.2021
  • Processed transactions accurately and efficiently to ensure smooth operations during gaming activities.
  • Collaborated with team members to uphold compliance with gaming regulations and company policies.
  • Monitored cash flow and maintained accurate records of daily transactions to support financial integrity.
  • Trained new staff on procedures, promoting adherence to operational standards and enhancing team efficiency.
  • Contributed to the casino''s reputation for integrity by ensuring compliance with all state gaming regulations and company policies.
  • Ensured smooth daily operations by effectively managing large amounts of cash and maintaining accurate records.
  • Increased customer loyalty by delivering exceptional service and promptly addressing any complaints or concerns.

Education

Miami Senior High School
Miami, FL

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Client Relationship Management
  • Consultative Selling
  • Upselling & Cross-Selling
  • Active Listening
  • Networking & Rapport Building
  • Bilingual
  • Adaptability in Fast-Paced Environments

Timeline

Sales Associate

UPS
12.2024 - Current

Casino Supervisor

Card Tech Id
12.2023 - 12.2024

Casino Supervisor

Knighted Ventures
11.2021 - 12.2023

Casino Banker

Knighted Ventures
06.2020 - 11.2021

Miami Senior High School

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Dante Galan