Dante Heitman
Tempe,AZ
Summary
Motivated cyber security student with great communication and critical thinking abilities. Successful at approaching and solving various problems with practical solutions. Team-oriented and ready to learn. I will be graduating in June with my Associates in Cyber Engineering. Looking to gain experience and knowledge in cyber security.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Dunn-Edwards
Goodyear, AZ
08.2023 - Current
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Lead Sales Associate
Leslie's Pool Supplies
Goodyear, AZ
02.2021 - 08.2023
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Developed strategies to increase sales and promote new products.
- Supervised a team of sales associates on daily tasks and operations.
- Managed inventory levels by placing orders as needed.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Collaborated with other departments within the organization to ensure efficient workflow processes.
- Assisted customers with online ordering inquiries or problems.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Maintained neatness and cleanliness throughout the store environment.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Checked store shelves and restocked products from inventory in back room.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
Education
Associate of Applied Science - Cyber Engineering
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ06-2024
Skills
- Contract Preparation
- Order Processing
- Product Sales
- Client Account Management
- Customer Needs Assessment
- Retail loss prevention
- Business Development
- Sales Development
- Payment Processing
- Shipment Processing
- Teamwork and Collaboration
- Customer Service
- Written and oral communication skills
- Strategic Planning
- Product Promotions
- Reliable and punctual
- Conflict Resolution
- Energetic self-starter
- Reading comprehension skills
- Superb time management
- Relationship Building
- Store Opening and Closing
- Policy and Procedure Adherence
- Complex Problem-Solving
- Inventory Tracking
- Meeting deadlines
- Verbal/written communication
Certification
- Red Hat 1
- Red Hat 2
Timeline
Sales Associate
Dunn-Edwards
08.2023 - Current
Lead Sales Associate
Leslie's Pool Supplies
02.2021 - 08.2023
Associate of Applied Science - Cyber Engineering
Maricopa Community Colleges - Estrella Mountain Community College