Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dante Heitman

Tempe,AZ

Summary

Motivated cyber security student with great communication and critical thinking abilities. Successful at approaching and solving various problems with practical solutions. Team-oriented and ready to learn. I will be graduating in June with my Associates in Cyber Engineering. Looking to gain experience and knowledge in cyber security.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Dunn-Edwards
Goodyear, AZ
08.2023 - Current
  • Built relationships with customers to encourage repeat business.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Lead Sales Associate

Leslie's Pool Supplies
Goodyear, AZ
02.2021 - 08.2023
  • Greeted customers and provided product information.
  • Assisted with the training of new sales associates.
  • Provided customer service to ensure satisfaction.
  • Organized store displays for maximum visibility of products.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Analyzed monthly sales reports to identify trends in customer buying habits.
  • Developed strategies to increase sales and promote new products.
  • Supervised a team of sales associates on daily tasks and operations.
  • Managed inventory levels by placing orders as needed.
  • Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
  • Facilitated the completion of all necessary paperwork related to sales transactions.
  • Monitored stock levels, identified discrepancies, and reported them to management.
  • Collaborated with other departments within the organization to ensure efficient workflow processes.
  • Assisted customers with online ordering inquiries or problems.
  • Performed cashier duties when needed during peak times or shortages in personnel.
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Maintained neatness and cleanliness throughout the store environment.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Checked store shelves and restocked products from inventory in back room.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.

Education

Associate of Applied Science - Cyber Engineering

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
06-2024

Skills

  • Contract Preparation
  • Order Processing
  • Product Sales
  • Client Account Management
  • Customer Needs Assessment
  • Retail loss prevention
  • Business Development
  • Sales Development
  • Payment Processing
  • Shipment Processing
  • Teamwork and Collaboration
  • Customer Service
  • Written and oral communication skills
  • Strategic Planning
  • Product Promotions
  • Reliable and punctual
  • Conflict Resolution
  • Energetic self-starter
  • Reading comprehension skills
  • Superb time management
  • Relationship Building
  • Store Opening and Closing
  • Policy and Procedure Adherence
  • Complex Problem-Solving
  • Inventory Tracking
  • Meeting deadlines
  • Verbal/written communication

Certification

  • Red Hat 1
  • Red Hat 2

Timeline

Sales Associate

Dunn-Edwards
08.2023 - Current

Lead Sales Associate

Leslie's Pool Supplies
02.2021 - 08.2023

Associate of Applied Science - Cyber Engineering

Maricopa Community Colleges - Estrella Mountain Community College
Dante Heitman