Dante Morton
Columbia,SC
Summary
Dedicated customer service professional skilled in conflict resolution, active listening, and team collaboration. Committed to enhancing customer satisfaction and operational efficiency.
Overview
23
23
years of professional experience
Work History
Customer Service Rep
Capital Waste Services
Columbia, sc
10.2024 - Current
- Assisted customers with service inquiries and complaints, enhancing customer satisfaction.
- Processed service requests and scheduled pickups for residential clients.
- Maintained accurate records of customer interactions in the database.
- Collaborated with team members to address customer needs promptly.
- Resolved billing issues by communicating with the finance department efficiently.
- Resolved customer complaints promptly, ensuring positive customer experiences.
Lead Customer Service Representative
Wells Fargo
Columbia, SC
10.2018 - 06.2024
- Coordinated cross-department communication to improve customer experience and resolve issues more effectively.
- Trained new employees on company customer service policies and service level standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Conducted root cause analysis on recurring customer service problems to identify solutions and prevent future occurrences.
- Oversaw key account service, delivering exceptional support that strengthened customer loyalty and retention.
Office Manager
University of Pheonix
Columbia, sc
12.2011 - 09.2018
- Managed daily office operations and maintained administrative workflows.
- Coordinated scheduling for faculty meetings and academic events, enhancing participation and engagement.
- Implemented filing systems to ensure organized record-keeping practices.
- Facilitated cross-department communication to improve process efficiency.
- Supervised office staff, providing guidance and support on tasks.
- Managed front desk operations, welcoming visitors and ensuring smooth communication with staff.
- Supervised staff members, organized schedules and delegated tasks.
- Provided administrative support to management team including preparing reports and presentations.
- Developed effective communication strategies between departments within the organization.
- Assigned tasks to staff members, prioritized assignments, and established goals.
Customer Service Specialist
Verizon
West Chester, Pennsylvania
04.2003 - 11.2007
- Managed escalated issues with empathy and professionalism, resulting in improved customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Supported customers with account management and billing inquiries, ensuring clarity and resolution.
- Delivered attentive service to new and long-standing customers by addressing concerns and implementing effective solutions.
- Educated customers on product features and service options effectively.
- Processed returns, refunds, exchanges according to company policies and procedures.
Education
Some College (No Degree) - Certificate in Business
Center For Arts And Technolgy
Coatesville, PASkills
- Client relations
- Request processing
- Call management
- Conflict resolution
- Billing resolution
- Quality assurance
- Data entry accuracy
- Scheduling
- Document control
- Problem solving
- Research
- Attention to detail
- Employee training
- Staff training
- Active listening
- Adaptability
- Stress management
- Professional demeanor
- Empathetic patience
Timeline
Customer Service Rep
Capital Waste Services
10.2024 - Current
Lead Customer Service Representative
Wells Fargo
10.2018 - 06.2024
Office Manager
University of Pheonix
12.2011 - 09.2018
Customer Service Specialist
Verizon
04.2003 - 11.2007
Some College (No Degree) - Certificate in Business
Center For Arts And Technolgy