- Cooking
- Sculpting
- Dungeons & Dragons
- Rock climbing
Dante Pallotti
Santa Barbara,CA
Summary
Objective
To leverage my extensive experience in client support, case management, critical analysis, leadership and collaboration to excel in a customer support role and strengthen a team within the technology industry. Passionate about proactive problem-solving, effective communication, uplifting others, and delivering exceptional client experiences.
Overview
11
11
years of professional experience
Work History
Case Manager
Alpha Resource Center
10.2024 - Current
- Oversee 9 employees, managing scheduling, payroll, and training on proper protocol, crisis management, clientele support, and emergency procedures.
- Facilitate de-escalations with clients and client families in high pressure situations through clear communication, proactive outreach, and prescriptive case management.
- Partner with social workers, activity therapists, nutritionists, and other case managers to develop and implement individualized care plans and documented patient interactions and interventions.
- Monitor 30+ clients' progress and track client services to provide crisis interventions.
- Lead and facilitate team meetings 2-3x per week, supporting staff in developing and executing program-centered activities.
- Proactively collaborate with multiple departments, gaining cross-functional expertise to enhance interdepartmental cooperation and improving ability to aid across departments.
Assistant Case Manager
Alpha Resource Center
08.2021 - 10.2024
- Managed a caseload of 30 clients, ensuring goal tracking and compliance with care plans
- Supervised 8 employees, overseeing scheduling and training to meet program objectives
- Ensured proper case filing following HIPAA-compliant procedures
- Spearheaded the development of 12 volunteer programs in partnership with local businesses
- Adapted to dynamic program requirements to enhance participant experiences and quality of life
Job Coach
Round Rock ISD Transition Services
08.2019 - 07.2021
- Provided direct job support for students (ages 18-22), assisting with resumes, job applications, and interview preparation
- Developed employer relationships and advocated for student needs in the workplace
- Worked independently in the field, proactively solving problems and communicating updates with management
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Kept detailed records of individual histories, scores, and documents.
Team Leader
Alpha Resource Center
06.2014 - 07.2019
- Supervised social center operations, ensuring participant safety and daily scheduling
- Acted as a liaison between families, support staff, and service coordinators
- Designed engaging activities and volunteer opportunities for participants
Direct Service Provider
Katie’s FUNd
06.2014 - 07.2019
- Assisted in organizing social activities for individuals aged 14 and older
- Provided case-specific behavioral support and emergency response
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored progress and documented patient health status changes to keep care team updated.
Education
Associate of Arts - Marketing
Santa Barbara City College
High School Diploma - Multi-Media Arts & Design
Santa Barbara High School
Santa Barbara, CA06.2003
Skills
- Microsoft Office (Excel, Word)
- Excellent verbal and written communication
- Strong leadership and problem-solving skills
- Superb customer service and relationship-building
- Adaptability and time management in fast-paced environments
- Critical thinking
- Team collaboration
- Proactive program development
- Emotional awareness
Interests
Timeline
Case Manager
Alpha Resource Center
10.2024 - Current
Assistant Case Manager
Alpha Resource Center
08.2021 - 10.2024
Job Coach
Round Rock ISD Transition Services
08.2019 - 07.2021
Team Leader
Alpha Resource Center
06.2014 - 07.2019
Direct Service Provider
Katie’s FUNd
06.2014 - 07.2019
Associate of Arts - Marketing
Santa Barbara City College
High School Diploma - Multi-Media Arts & Design
Santa Barbara High School
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