Dante Ward
League City,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
General Manager
High Velocity Smokeshop
08.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Markdowns
Marshalls
08.2020 - 08.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Barista Shift Lead
Starbucks
09.2019 - 08.2020
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Fast Food Team Member
Whataburger
08.2017 - 09.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Reduced customer wait times by quickly operating customer window and sales register.
Guest Service Associate
Fuddruckers
08.2016 - 07.2017
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Followed supervisor instructions to complete tasks on time.
Education
High School Diploma -
Clear Creek High School
League City, TX05.2019
Skills
- Expense Control
- Operations Oversight
- Workflow Planning
- Business Development
- Loss Prevention
- Staff Supervision
- Quality Management
- Customer Relationship Management
- Advertising and Marketing
Timeline
General Manager
High Velocity Smokeshop
08.2020 - Current
Markdowns
Marshalls
08.2020 - 08.2021
Barista Shift Lead
Starbucks
09.2019 - 08.2020
Fast Food Team Member
Whataburger
08.2017 - 09.2020
Guest Service Associate
Fuddruckers
08.2016 - 07.2017
High School Diploma -
Clear Creek High School