Danya Mondragon
Corona,CA
Summary
Customer service professional with strong de-escalation, active listening, and problem-solving skills. Experienced handling high-volume support, resolving complaints, and keeping customers satisfied.
Overview
1
1
Language
9
9
years of professional experience
Work History
Customer Service Representative
Newegg
Diamond Bar, California
09.2023 - Current
- Assisted Newegg customers with order status, returns, and shipping questions.
- Escalated complex issues to supervisors and specialized support teams.
- Maintained professional service across high-volume Newegg support queues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Accomplished call center resource objectives by recruiting, selecting and orienting new employees.
Cashier
Sams Club
Corona
08.2022 - 09.2023
- Greeted members and resolved questions with friendly service
- Assisted self-checkout lanes and monitored front-end flow
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
Shift Manager
Mcondalds
Corona, California
08.2017 - 08.2022
- Supervised crew operations across McDonald's restaurant during assigned shifts.
- Trained crew members on service standards, food safety, and station procedures.
- Monitored food preparation, cleanliness, and kitchen readiness throughout shifts.
- Managed cash handling, register balancing, and safe drawer procedures.
- Resolved customer concerns and supported fast service at front counter.
- Inspected equipment, reported maintenance issues, and followed restaurant safety rules.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
Education
Some College (No Degree) -
Riverside City College
Riverside, CASkills
- Call center operations
- Customer de-escalation
- Active listening
- Critical thinking
- Situational awareness
- Decision making
- Stress management
- Verbal and written communication
- Typing speed
- Decision-making
- Problem-solving
- Data entry
- Information intake
Languages
Spanish
Professional
Timeline
Customer Service Representative
Newegg
09.2023 - Current
Cashier
Sams Club
08.2022 - 09.2023
Shift Manager
Mcondalds
08.2017 - 08.2022
Some College (No Degree) -
Riverside City College