DANYEL DUKES
Detroit,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Coordinator
Allied Building Service Company
03.2022 - 06.2023
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Prepared agendas and took notes at meetings to archive proceedings.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Patient Service Representative
Western Wayne Family Health Centers
02.2019 - 03.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Customer Support Representative
Omnia Concepts, Inc.
01.2017 - 02.2019
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Associate of Science - Business Management
Ashworth College
Norcross, GA04.2019
Skills
- Insurance Verification
- Patient Flow Coordination
- Requirements Writing
- Supply Orders
- Sales Expertise
- Managing Multiple Tasks
- Prioritization
- Document Control
- Administrative Support
Timeline
Customer Coordinator
Allied Building Service Company
03.2022 - 06.2023
Patient Service Representative
Western Wayne Family Health Centers
02.2019 - 03.2022
Customer Support Representative
Omnia Concepts, Inc.
01.2017 - 02.2019
Associate of Science - Business Management
Ashworth College
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