Danyel Van Wormer
Huntington Beach,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
1
1
Language
7
7
years of professional experience
Work History
Sales Associate
Hot Topic Inc.
Santa Ana, California
11.2025 - Current
- Assisted customers in selecting merchandise that fit their style.
- Maintained visual presentation standards throughout the store.
- Processed transactions accurately and efficiently at the cash register.
- Restocked shelves and organized inventory to enhance product visibility.
- Engaged with customers to provide exceptional service and support.
- Collaborated with team members to achieve store sales goals.
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
Team Lead
Six Flags Entertainment Corp
Buena Park, California
03.2023 - 05.2026
- Led daily team operations to ensure smooth park functionality.
- Trained staff on safety procedures and customer service standards.
- Coordinated schedules and assignments for team members effectively.
- Monitored staff performance and provided constructive feedback regularly.
- Implemented process improvements to enhance guest experiences.
- Assisted in resolving guest concerns promptly and professionally.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
- Provided support to junior staff during peak periods of workloads.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
Sales Associate
World Market Cost Plus
Huntington Beach, California
11.2022 - 03.2023
- Executed transactions with precision and speed at cash register.
- Engaged with customers to provide exceptional service and support.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
Seasonal Sales Associate
Spirit Halloween LLC
Huntington Beach, CA
09.2022 - 11.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Operated point-of-sale system efficiently during high-volume transactions.
- Engaged customers through friendly interactions, promoting a positive shopping experience.
- Implemented merchandising strategies to attract customer attention during seasonal promotions.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Sales Associate /Front Desk Receptionist
Perspire Sauna Studio
Huntington Beach, CA
02.2021 - 09.2022
- Assisted clients in selecting sauna services tailored to individual wellness goals.
- Educated customers about benefits of infrared sauna therapy and proper usage.
- Maintained cleanliness and organization of studio environment for optimal client experience.
- Processed client bookings and managed appointment schedules efficiently.
- Demonstrated operational systems for sauna equipment to new staff members.
- Handled customer inquiries and resolved concerns to ensure satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Scheduled appointments and coordinated sauna room arrangements efficiently.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients.
Sales Associate
Mahogany Smoked Meats
Huntington Beach, CA
06.2019 - 02.2021
- Demonstrated product features and benefits to enhance customer experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Prepared and served food items according to safety and cleanliness standards.
- Maintained inventory levels of food supplies and reported shortages to management.
- Operated kitchen equipment, ensuring compliance with safety protocols and guidelines.
- Monitored food temperatures to ensure compliance with health regulations.
- Cleaned workstations and dining areas to uphold hygiene standards throughout the facility.
- Engaged with customers, addressing inquiries and ensuring a positive dining experience.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
Education
Huntington Beach Highschool
Huntington Beach, CASkills
- Customer service
- Point-of-sale operation
- Visual merchandising
- Inventory management
- Sales strategies
- Team leadership
- Staff training
- Conflict resolution
- Effective communication
- Problem solving
- Relationship building
- Attention to detail
- Positive and professional
- Customer needs assessment
- Sales trends
- Cash handling accuracy
Languages
English
Professional
References
References available upon request.
Timeline
Sales Associate
Hot Topic Inc.
11.2025 - Current
Team Lead
Six Flags Entertainment Corp
03.2023 - 05.2026
Sales Associate
World Market Cost Plus
11.2022 - 03.2023
Seasonal Sales Associate
Spirit Halloween LLC
09.2022 - 11.2022
Sales Associate /Front Desk Receptionist
Perspire Sauna Studio
02.2021 - 09.2022
Sales Associate
Mahogany Smoked Meats
06.2019 - 02.2021
Huntington Beach Highschool