Danyell Williams
Macon,GA
Summary
Dynamic professional with a proven track record at GEICO, enhancing customer loyalty through exceptional service and efficient policy management. Expert in customer service and licensed insurance, adept at analyzing risk and recommending coverage. Skilled in upselling and marketing strategies, demonstrating professionalism and ethics. Achieved significant customer satisfaction, leveraging both interpersonal skills and technical knowledge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO, Government Employees Insurance
10.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Analyzed risk factors to recommend appropriate coverage levels.
Packer
Amazon
10.2023 - 11.2024
- Operated packing equipment with care.
- Loaded boxes onto pallets for shipment.
- Inspected products for quality before packing.
- Labeled packages clearly for easy identification.
- Packed items securely for safe transport.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Person
Waffle House
03.2014 - 10.2023
- Developed sales strategies to penetrate new markets and expand customer base.
- Resolved customer concerns, fostering trust and enhancing brand reputation.
- Increased customer satisfaction by providing personalized product recommendations and attentive service.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Customer Service Representative
Walmart
09.2016 - 12.2020
- Money handling skills
- I'm Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of General Studies -
Central Georgia Technical College
Macon, GASkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Money handing
- Upselling
- Auto insurance
- Marketing strategies
- Policy adjustment
- Data entry
- Policy Knowledge
- Warehouse experience
Certification
Insurance license
Languages
English
Native or Bilingual
Timeline
Insurance Agent
GEICO, Government Employees Insurance
10.2024 - Current
Packer
Amazon
10.2023 - 11.2024
Customer Service Representative
Walmart
09.2016 - 12.2020
Sales Person
Waffle House
03.2014 - 10.2023
Associate Of General Studies -
Central Georgia Technical College
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