SHALIQUE Caraballo
Jonesboro,GA
Summary
Results-driven automotive executive with dealership leadership across operations, finance, and sales. Achieved consistent P&L success, enhancing revenue per unit through strategic pricing and F&I integration. Fostered high-performance cultures by leading cross-functional teams, optimizing inventory utilization, and maximizing customer satisfaction.
Overview
2
2
Languages
8
8
years of professional experience
Work History
General Manager
Hertz
Jonesboro, GA
01.2024 - Current
- Oversee all dealership operations including Finance, Sales, Inventory, and Service Center with full P&L accountability.
- Dominate monthly and annual P&L targets, consistently achieving and exceeding profitability benchmarks.
- Drove revenue per unit growth through strategic pricing and F&I integration, enhancing competitive market position.
- Enhanced F&I product penetration across all vehicle sales, significantly boosting back-end gross profit.
- Improved inventory utilization rates by streamlining acquisition, reconditioning, and turn cycles, optimizing stock management.
- Lead cross-functional teams across all departments, fostering a culture of accountability and high performance.
- Optimize lender approvals by maintaining strong lender relationships and guiding deal structuring at every level.
F&I Director / F&I Manager
Atlanta Luxury Motor - Kia
South Atlanta, GA
01.2019 - 01.2024
- Structured and finalized deals for all finance customers, maximizing lender approval rates and gross profit per transaction.
- Maintained deep expertise in lender guidelines across prime, subprime, and specialty lender portfolios.
- Executed menu selling techniques, enhancing F&I product penetration in VSC, GAP, and maintenance plan categories.
- Collaborated with sales management to align F&I processes with dealership gross profit and volume objectives, optimizing overall performance.
- Trained and mentored sales and F&I staff on compliance standards, product presentation, and deal structuring, improving team proficiency.
- Earned multiple Master Sales Consultant Awards and CSI Awards for production excellence and customer satisfaction.
Warehouse Supervisor
- 01.2019
- Managed logistics operations and inventory control while leading a team of warehouse associates to ensure smooth workflow.
- Oversaw scheduling and vendor coordination, streamlining processes across warehouse functions to enhance operational efficiency.
- Supervised daily warehouse operations and ensured compliance with safety regulations.
- Coordinated inventory management and maintained accurate stock levels in the system.
- Led a team of warehouse staff, providing guidance and training on best practices.
Funeral Director
- 01.2019
- Licensed Funeral Director conducted family consultations, ensured regulatory compliance, and coordinated funeral services to provide compassionate support during difficult times.
- Managed client relationships with professionalism and empathy in high-pressure, sensitive situations, fostering trust and support for grieving families.
- Coordinated funeral services and memorials for grieving families.
- Prepared bodies according to state regulations and family wishes.
- Managed documentation for death certificates and permits.
Education
Diploma - Automotive Finance
Management Automotive Dealership Institute
Associate Degree - Funeral Service Science
Gupton-Jones College of Funeral Service
Skills
- P&L management
- F&I product penetration
- Inventory optimization
- Deal structuring
- Revenue growth
- Lender relations
- Cross-functional leadership
- Customer experience excellence
- Gross profit maximization
- Sales coaching
- Multi-department oversight
- CRM and DMS proficiency
- Compliance management
- Financial analysis
Languages
Spanish
Professional
English
Professional
Timeline
General Manager
Hertz
01.2024 - Current
F&I Director / F&I Manager
Atlanta Luxury Motor - Kia
01.2019 - 01.2024
Funeral Director
- 01.2019
Warehouse Supervisor
- 01.2019
Diploma - Automotive Finance
Management Automotive Dealership Institute
Associate Degree - Funeral Service Science
Gupton-Jones College of Funeral Service