Danyelle Stevens
Stone Mountain,GA
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Carenet
Stone Mountain, GA
05.2024 - Current
- Performed administrative duties such as answering phones, and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Provided compassionate support to patients and their families.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Radiology Scheduler
Carenet
Stone Mountain, GA
05.2023 - 05.2024
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
- Created reports summarizing daily activity within the department.
- Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
- Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
- Provided excellent customer service by answering inquiries in a timely manner.
- Checked incoming emails regularly and responded quickly when necessary.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
Claims Representative
Aflac
Columbus, GA
03.2022 - 05.2023
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
- Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Documented changes in claim statuses using specialized software systems.
- Assisted in developing new processes and procedures for improved efficiency.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Education
Associate of Science - Medical Billing And Coding
Emory University
Atlanta, GA11-2025
Bachelor of Science - Healthcare Management
Georgia Military College
Milledgeville, GA06-2023
Associate of Applied Science - Applied Science
Georgia State University
Atlanta, GA05-2018
Skills
- Medical billing
- Healthcare documentation
- Claims processing
- Patient scheduling
- Customer service
- Insurance verification
References
References available upon request.
Timeline
Patient Care Coordinator
Carenet
05.2024 - Current
Radiology Scheduler
Carenet
05.2023 - 05.2024
Claims Representative
Aflac
03.2022 - 05.2023
Associate of Science - Medical Billing And Coding
Emory University
Bachelor of Science - Healthcare Management
Georgia Military College
Associate of Applied Science - Applied Science
Georgia State University
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