Daphine Brown
Memphis,TN
Summary
Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance
Overview
24
24
years of professional experience
Work History
Assistant General Manager
Home2 Suites Memphis/southaven
Southaven, MS
09.2019 - Current
- Collaborated with other departments within the organization to coordinate projects.
- Created promotional campaigns to increase store traffic and generate revenue.
Manager of Operations
Daphine's Taxes
West Memphis, AR
12.2000 - Current
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Investigated customer complaints related to product and service quality or delivery issues.
Guest Service Agent
Doubletree By Hilton-Sanderline
Memphis , TN
06.2015 - 06.2019
- Greeted guests with a friendly and welcoming attitude.
- Check guest in/out of the hotel
- Made sure that the was satisfied with there stay .
- Handle cash on a daily basic
Hampton Inn
Front Desk Agent
Memphiis, TN
- Worked effectively in team environments to make the workplace more productive.
- Supervisor over front desk deal with guest problems, deal with cash drawer small amount check guest in and out of hotel and made sure guest enjoyed there stay.
Education
Associate of Science -
Phillips County Community College
Helena, AR05-1983
High School Diploma -
Central High School Of Clay Co
Helena, AR05-1981
Skills
- Employee Relations
- Business Development
- Team leadership strength
- Workflow Coordination
- Operations Management
- Employee Scheduling
Timeline
Assistant General Manager
Home2 Suites Memphis/southaven
09.2019 - Current
Guest Service Agent
Doubletree By Hilton-Sanderline
06.2015 - 06.2019
Manager of Operations
Daphine's Taxes
12.2000 - Current
Hampton Inn
Front Desk Agent
Associate of Science -
Phillips County Community College
High School Diploma -
Central High School Of Clay Co
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