Daphlei Erich Suniga
Panda Express
HONOLULU,HI
3
Languages
6
years of professional experience
Results-driven Shift Leader with proven expertise in team mentorship, problem-solving, and time management. Committed to enhancing customer satisfaction and operational efficiency through effective training and inventory management.
Work History
Shift Leader
2 Years 9 Months- Supervised daily operations, ensuring adherence to company standards and procedures.
- Trained and mentored team members on customer service best practices and food safety protocols.
- Managed inventory control, reducing waste through effective stock rotation techniques.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty to brand.
Crew Member
2 Years 10 Months- Delivered exceptional customer service, ensuring a welcoming environment for all guests.
- Collaborated with team members to streamline order processing and improve overall efficiency.
- Operated kitchen equipment and maintained food safety standards during high-volume service periods.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Science - Computer Science
Associate of Science - Electronics Technology
- Dean's List Fall 2024
- Dean's List Spring 2025
- 3.88 GPA
- Awarded CO in Electronics Technology
- Awarded CO in Electronics Technology, Concentration CIS1
- Awarded CO in Electronics Technology, Concentration CSPT
- Awarded CA in Electronics Technology
- Awarded AS in Electronics Technology
- Kīpaipai Program Scholarship Recipient
Skills
Customer engagement
Operational efficiency
Inventory counts
Cash handling and reconciliation
Staff training
Team leadership
Customer feedback
Time management
Problem-solving
Critical thinking
Judgment skills
Multitasking
Languages
English
Full Professional
Tagalog
Native or Bilingual
Ilocano
Native or Bilingual
Timeline
Shift Leader
Panda Express
11.2023 - CurrentRead More
Crew Member
McDonald's
01.2021 - 11.2023Read More
University of Hawaii At Manoa
Bachelor of Science from Computer Science
Read More
Kauai Community College
Associate of Science from Electronics Technology
Read More