Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Daphne Clark

Albany,GA

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Asurion Insurance Services
04.2021 - 07.2024

Asurion is a reputable company that provides smart home warranty coverage for repairs or replacement for smart home products and appliances.

My daily job is to Increased customer satisfaction by providing tailored smart home solutions based on individual needs and preferences.

Customer Service Representative

Concentrix
Albany, GA
05.2012 - 07.2017
  • My job consist of answering inbound calls to assist customers with cable phone and Internet
  • Also assisting customers with Bill payments assisting customers with modem and Internet issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Westover High School
Albany, GA
05.2004

Skills

  • Outstanding knowledge in Customer Services
  • Ability to work in a high-paced and friendly environment
  • Motivated and eager to learn

Key stakeholder relationship building

Complaint resolution

Order fulfillment

Retail store support

Technical Support

Creative problem solving

CRM

Strategic sales knowledge

Multi-line phone talent

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Asurion Insurance Services
04.2021 - 07.2024

Customer Service Representative

Concentrix
05.2012 - 07.2017

High School Diploma -

Westover High School
Daphne Clark