Proven leader in property management, adept at driving occupancy rates and community engagement through strategic promotions and excellent tenant relations, notably with Monroe Group. Expert in financial budgeting and operations management, A person who excels in staff training and development, enhancing team performance and achieving operational excellence. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Hi, I’m
Daphne Duvall
Columbus,OH
Summary
Overview
7
years of professional experience
1
Certification
Work History
Monroe Group
Community Manager
02.2022 - 07.2024
Job overview
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Managed community within established cost constraints.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Aided upper-level leaders by completing budgets and variance, leasing, and delinquency reports for executive action planning.
Fairgate Apartments
Property Manager
04.2021 - 02.2022
Job overview
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Administered operations to handle needs of more than 250 tenants across 2 property units.
Community Properties of Ohio Management Services
Community Manager
09.2019 - 04.2021
Job overview
- Evaluated property conditions and recommended improvements.
- Fielded inquiries from current and potential community members about property and community offerings.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Communicated effectively with owners, residents, and on-site associates.
McGraw-Hill Higher Education
Team Leader
03.2017 - 08.2019
Job overview
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Northcentral UniversitySan Diego, CA
MBA from Business Administration And Management
03.2014
University Overview
- Dean's Lists
- 3.94
Kaplan UniversityDavenport, IA
Bachelor of Science from Business Management
01.2012
University Overview
- Dean's Lists
- 3.84 GPA
- Honor
Skills
- Property Tours
- Amenities expertise
- Financial budgeting and reporting
- Operations Management
- Daily Operations Management
- Tenant and eviction laws
- Payment management
- Property tours and inspections
- Employee Performance Management
- Business Development
- Staff Training
- Administrative abilities
- Community Engagement
Certification
- Tax Credit Specialists TCS- 2 years
- EIVS - 1
Timeline
Community Manager
Monroe Group
02.2022 - 07.2024
Property Manager
Fairgate Apartments
04.2021 - 02.2022
Community Manager
Community Properties of Ohio Management Services
09.2019 - 04.2021
Team Leader
McGraw-Hill Higher Education
03.2017 - 08.2019
Northcentral University
MBA from Business Administration And Management
Kaplan University
Bachelor of Science from Business Management
- Tax Credit Specialists TCS- 2 years
- EIVS - 1
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