Daphne Little
Raleigh,NC
Summary
Proactive professional with experience in the hospitality industry, known for exceptional organizational skills and phone etiquette. Committed to fostering teamwork and ensuring guest satisfaction during peak service times.
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in a busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in a server role.
Overview
1
1
year of professional experience
Work History
Server
Oliver Garden
Raleigh, NC
09.2024 - 02.2025
- Ensured exceptional customer satisfaction by delivering prompt and attentive service in a fast-paced restaurant setting.
- Maintained cleanliness and organization of dining area to ensure optimal guest satisfaction.
- Utilized POS system to facilitate order placement, bill management, and complimentary item handling to enhance customer experience.
- Performed table bussing and resetting tasks to uphold cleanliness standards in dining room and workspaces.
- Facilitated colleague support during peak hours to cultivate a collaborative work environment.
Hostess
Outback Steakhouse
Raleigh, NC
12.2023 - 08.2024
- Greeted and seated guests promptly, ensuring pleasant first impressions.
- Managed waitlist efficiently using reservation software to optimize seating flow.
- Collaborated with team members to ensure smooth operations during peak hours.
- Oversaw reservation and to-go order management by phone. Guided customers in their inquiries about services offered. Provided timely updates on wait times to maintain customer satisfaction.
- Coordinated with front of house personnel to adjust seating layouts, ensuring accommodation for groups with specific needs.
- Maintained cleanliness and organization of waiting area for optimal guest comfort.
Education
High School Diploma -
Crossroads Flex
Cary, NCSkills
- Customer service
- Phone etiquette
- Workflow coordination
- Time management
- Organizational skills
- Teamwork and collaboration
- Hospitality and accommodation
- Reservation management
Timeline
Server
Oliver Garden
09.2024 - 02.2025
Hostess
Outback Steakhouse
12.2023 - 08.2024
High School Diploma -
Crossroads Flex