Restaurant Manager
DAPHNE MCCRAE
Brooklyn,NY
Overview
18
18
Work History
Access Service Representative
New York-Presbyterian Brooklyn Methodist Hospital
Brooklyn, NY
10.2003 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Access Service Representative
Long Island College Hospital
Brooklyn, NY
10.1993 - 10.2013
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
Assistant Store Manager
Burger King
New York, NY
06.1979 - 07.1993
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Medical Office Assistant -
Allen School For Physicians Aide
Queens, NY11-1985
High School Diploma -
Benjamin Franklin High School
New York, NY06-1979
Timeline
Access Service Representative
New York-Presbyterian Brooklyn Methodist Hospital
10.2003 - 07.2024
Access Service Representative
Long Island College Hospital
10.1993 - 10.2013
Assistant Store Manager
Burger King
06.1979 - 07.1993
Medical Office Assistant -
Allen School For Physicians Aide
High School Diploma -
Benjamin Franklin High School