Daphne Michel
Killeen
Summary
Dynamic professional with a proven track record in relationship building and classroom management, notably at Killeen ISD. Excelled in creating positive learning environments and resolving high-stress situations, enhancing student and customer satisfaction. Skilled in verbal communication and teamwork, consistently achieving trusted performance and positive feedback.
Energetic and adaptable, bringing positive attitude and commitment to student success. Well-versed in educational techniques and classroom management, with strong communication and organizational skills. Dedicated to creating supportive learning environment and fostering academic growth.
Overview
2
2
years of professional experience
Work History
Substitute Teacher
Killeen ISD
Killeen, TX
01.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Customer Service Representative
Domino's Pizza
Killeen, TX
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Caregiver
The Mansions At Gwinnett Park Senior Independent Living
Georgia
05.2023 - 10.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier
Chick-fil-A
Georgia
11.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate Accounting - Accounting And Finance
Northern Virginia Community College
Annandale, VAHigh School Diploma - Math And English
Teleos Christian School
Nassau The Bahamas 06.2017
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Positive reinforcement
- Behavior management
- Verbal and written communication
- Organization and planning
- Teamwork and collaboration
- Creative thinking
- Staff collaboration
Timeline
Substitute Teacher
Killeen ISD
01.2025 - Current
Customer Service Representative
Domino's Pizza
11.2024 - Current
Caregiver
The Mansions At Gwinnett Park Senior Independent Living
05.2023 - 10.2023
Cashier
Chick-fil-A
11.2022 - 10.2023
Associate Accounting - Accounting And Finance
Northern Virginia Community College
High School Diploma - Math And English
Teleos Christian School