Daphney Contreraz
Houston,TX
Summary
Highly skilled and experienced Senior Pharmacy Technician with a proven track record of providing exceptional service and ensuring accurate medication dispensing in a pharmacy environment. Adept at managing inventory, supervising pharmacy staff, and collaborating with pharmacists to optimize patient care. Strong knowledge of pharmaceutical regulations and best practices. Committed to maintaining the highest standards of professionalism and ethics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreens
04.2016 - Current
- Worked 40 hours per week
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Monitored and assisted in resolving inappropriate prescription refill requests, excessive 90-day prescription fills, and high monthly supply quantities.
- Conducted monthly inspections of assigned shelves to identify and report outdated medications to the supervisor.
- Screened and triaged calls, forwarding matters beyond pharmacy scope to appropriate healthcare professionals.
- Managed incoming telephone inquiries from patients, providing friendly and caring assistance.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Technician
Alto Pharmacy
09.2021 - 10.2022
- Worked 40 hours per week
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Education
High School Diploma -
Arvin High School
Arvin, CAAssociate of Science -
Lone Star College System
Spring, TXSkills
- Medication Dispensing
- Inventory Management
- Automated Dispensing Systems
- Prescription Verification
- Patient Communication
- Problem Resolution
- Regulatory Compliance
- Telephone Etiquette
- Team Collaboration
- Attention to Detail
Certification
- Certified Pharmacy Technician (CPhT) - PTCB
- CPR certified
Timeline
Pharmacy Technician
Alto Pharmacy
09.2021 - 10.2022
Senior Pharmacy Technician
Walgreens
04.2016 - Current
High School Diploma -
Arvin High School
Associate of Science -
Lone Star College System