Daphney Rivera
Tallahassee,FL
Summary
Cashier with a proven track record at any food service job that i have worked with, excelling in customer service and money handling. Recognized for enhancing customer satisfaction through effective communication and problem resolution. Strong work ethic and time management skills contributed to improved sales and loyal clientele. Adaptable to new pos systems, ensuring seamless operations.
Overview
7
7
years of professional experience
Work History
Cashier
Sonny's BBQ
08.2023 - Current
- Processed customer transactions efficiently at point of sale.
- Maintained cleanliness and organization of cashier area for optimal workflow.
- Trained new cashiers on cash handling procedures and customer service standards.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Developed rapport with regular customers to foster loyalty.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier/Cook
Zaxby's Chicken Fingers & Buffalo Wings
02.2020 - 07.2023
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Developed strong communication skills while interacting with diverse clientele daily.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Cashier
Whataburger
06.2018 - 02.2020
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Contributed to improved overall sales numbers through upselling techniques and suggestive selling strategies.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Leon High School
Tallahassee, FLSkills
- Customer service
- Work ethic and integrity
- Time management skills
- Patience and empathy
- Professionalism and courtesy
- Money handling
Timeline
Cashier
Sonny's BBQ
08.2023 - Current
Cashier/Cook
Zaxby's Chicken Fingers & Buffalo Wings
02.2020 - 07.2023
Cashier
Whataburger
06.2018 - 02.2020
High School Diploma -
Leon High School