DAQUNA MARCELLUS

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Assisted customer with their orders and ensured prompt service.

Maintained a clean and welcoming environment for customers.

Supported team efforts during peak service hours to maintain efficiency.

Worked collaboratively with team members to improve service speed and quality

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.