Darah Bailey
La Puente,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Fairfield Inn and Suites by Marriott
West Covina, CA
05.2017 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
- Responded to all guest requests, problems and complaints.
- Managed online and phone reservations which includes providing information about the hotel, available rooms, rates and amenities.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Accurately processed all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, and preparing deposit.
- Made appropriate service recovery gestures in order to ensure total guest satisfaction.
Sales Representative
California Energy Contractors, Inc
Van Nuys, CA
08.2006 - 09.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Participated in trade shows and conferences to network and generate leads.
Education
Associate of Science - Respiratory Therapy
Mount San Antonio College
Walnut, CA06.2022
Skills
- Customer Service
- Listening Skills
- Verbal and written communication
- Telephone Etiquette
- Problem-solving skills
- Hospitality services
- Time Management
Timeline
Front Desk Receptionist
Fairfield Inn and Suites by Marriott
05.2017 - 03.2020
Sales Representative
California Energy Contractors, Inc
08.2006 - 09.2016
Associate of Science - Respiratory Therapy
Mount San Antonio College