Darah Glaspie
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
20
20
years of professional experience
Work History
Digital Learning & Development Consultant
SkillPath Center For Professional Development
07.2015 - 11.2023
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
Customer Service Representative
SkillPath Learning & Development Center
07.2003 - 07.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Applied Science - Massage Therapy
Heritage College -Missouri
Kansas City, MO2007
Skills
- Product Merchandising
- Customer Engagement
- Upselling Strategies
- Handling Customer Complaints
- Customer Needs Assessment
- Customer Retention
References
References available upon request.
Timeline
Digital Learning & Development Consultant
SkillPath Center For Professional Development
07.2015 - 11.2023
Customer Service Representative
SkillPath Learning & Development Center
07.2003 - 07.2015
Associate of Applied Science - Massage Therapy
Heritage College -Missouri
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