DARBY EARLES
Indianapolis,IN
Summary
Highly motivated and experienced customer service representative with over 9 years of providing excellent customer service. Possesses strong communication, problem-solving, and customer service skills. With the amount of years I have in retail as well as customer service I feel like I am highly knowledgeable and tend to learn quickly with what I am tasked to do.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn By Hilton
Brownsburg, Indiana
12.2025 - 07.2026
- Welcomed guests and checked them into their rooms efficiently.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled reservations and maintained accurate booking records daily.
Front Desk Receptionist
FairFeild Inn and Suites
Avon, IN
03.2025 - 07.2025
- Managed check-ins and check-outs, coordinated phone reservations, and processed cancellations and extensions to ensure smooth guest experiences.
- Cleaned the hotel lobby and front desk.
- Resolved customer complaints promptly
Phone Sales Representative
MarketSource
Indianapolis, IN
01.2022 - 03.2025
- Built customer relationships by resolving issues and delivering exceptional service in person.
- Helped make customers feel comfortable with talking about their phone and phone service needs, making sure they walked away happily and always returned.
- Facilitated comfortable conversations with customers about their phone and service needs, ensuring positive experiences that encouraged return visits.
- Guided customers in selecting phone plans tailored to their monthly needs, ensuring confidence in service availability across most areas.
- Achieved monthly sales goals by consistently meeting targets.
- I hit my monthly goutas.
Dog Walker
Wag
Indianapolis, IN
10.2018 - 08.2023
- Completed all pet care tasks promptly to maintain pets' well-being.
- Followed safety protocols and guidelines for handling of pets.
- Responded to emergencies quickly and calmly to ensure the safety of all pets.
- Maintained accurate records of daily activities for pet owners to ensure transparency.
- Provided positive reinforcement and praise to pets for desired behaviors.
- Ensured all pet care tasks were completed in a timely manner.
- Responded swiftly and calmly to emergencies, prioritizing the safety of all pets.
Bookseller
Barnes & Noble
Plainfield, IN
05.2019 - 04.2020
- Oversaw daily operations of busy bookstore, ensuring efficient customer service, effective inventory management, and accurate financial transactions.
- Assisted customers with book selection and purchasing decisions.
- Greeted customers and provided them with assistance and advice.
- Welcomed customers upon entry to store. and provided them with assistance and advice.
- Designed and arranged displays to enhance visibility of books and merchandise, attracting customer interest.
Sales Associate
Forever 21
Plainfield, IN
05.2017 - 05.2019
- Recommended new clothing styles to customers, generating additional sales through effective suggestive selling.
- Greeted customers, responded to questions, improved engagement with merchandise, and provided excellent customer service.
- Reached specific sales target through effective strategies.
- Provided quality customer service by addressing customer inquiries and offering tailored merchandise suggestions to enhance customer satisfaction.
- Recommended new clothing styles to customers, resulting in significant add-on business.
- Greeted customers and responded to questions, fostering engagement with merchandise and delivering exceptional customer service.
Education
High school diploma -
Achieve Virtual Online
Indianapolis, INHigh school diploma -
Ben Davis High School
Indianapolis, INSkills
- Customer service
- Hospitality
- Phone Operations
- Cashiering
- Upselling
- Hotel experience
- Customer relationship management
- Attention to detail
- Time Management
- Team Player
- Organizational Skills
- Quick Learning Ability
- Stress Management
- Computer Literacy
- Microsoft Word
- Resolving Conflict
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
12.2025 - 07.2026
Front Desk Receptionist
FairFeild Inn and Suites
03.2025 - 07.2025
Phone Sales Representative
MarketSource
01.2022 - 03.2025
Bookseller
Barnes & Noble
05.2019 - 04.2020
Dog Walker
Wag
10.2018 - 08.2023
Sales Associate
Forever 21
05.2017 - 05.2019
High school diploma -
Achieve Virtual Online
High school diploma -
Ben Davis High School