Darby Owen
Greenville,TX
Summary
Driven Assistant Manager with proven success at Munchies, enhancing operational efficiency and customer satisfaction. Excelled in staff training and development, reducing turnover by over 20%. Skilled in cost control and employee scheduling, consistently exceeding performance goals. Demonstrates exceptional customer service relations and leadership, fostering a positive and productive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Munchies
06.2020 - 01.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accuracy.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Assistant Manager
Hemingway's Island Grill
04.2018 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Yes - Hospitality
Amarillo College
Amarillo, TX05.1998
Skills
- Customer Relations
- Staff Training and Development
- Employee Scheduling
- Recruiting and interviewing
- Cost Control
Timeline
Assistant Manager
Munchies
06.2020 - 01.2023
Assistant Manager
Hemingway's Island Grill
04.2018 - 11.2020
Yes - Hospitality
Amarillo College
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