Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darcy Ducheneaux

Salem,SD

Summary

Experienced manager with a background in sales, customer support, and team leadership. Known for coaching teams, resolving concerns quickly, and driving strong service standards.

Overview

15
15
years of professional experience

Work History

Manager, Sales and Customer Support

Victoria's Secret & PINK
Sioux Falls, SD
02.2024 - Current
  • Led sales floor and customer support operations, ensuring consistent service standards and transaction accuracy.
  • Coached associates on selling behaviors, product knowledge, and customer engagement techniques.
  • Resolved escalated customer concerns promptly, protecting brand loyalty and service recovery.
  • Monitored daily staffing, task execution, and floor coverage to maintain operational efficiency.
  • Trained team members on POS procedures, return policies, and service processes.
  • Coordinated inventory replenishment and stockroom organization to maintain product availability.
  • Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
  • Boosted overall revenue with targeted marketing campaigns tailored to specific customer segments.
  • Enhanced customer satisfaction through attentive support and prompt issue resolution.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Patient Care Taker

VA Medical Center
Salem SD
03.2016 - 02.2024
  • Assisted veterans with daily living activities, promoting comfort, dignity, and safety.
  • Monitored vital signs and reported changes to nursing staff for timely intervention.
  • Positioned and transferred patients using proper body mechanics and fall-prevention protocols.
  • Supported mobility, ambulation, and range-of-motion exercises to maintain patient function.
  • Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
  • Demonstrated strong problem-solving skills, adapting to unforeseen challenges and finding innovative solutions to meet patient needs.
  • Assisted patients with daily living activities for improved quality of life and increased independence.
  • Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
  • Prevented complications from chronic illnesses through regular monitoring of symptoms and timely intervention when needed.
  • Maintained accurate inventory of medical supplies and equipment necessary for efficient daily operations within the facility or home setting.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

CNA

Salem Memorial Home
Salem, SD
01.2012 - 02.2016
  • Assisted residents with bathing, grooming, dressing, and toileting while preserving dignity and comfort.
  • Monitored vital signs and reported condition changes promptly to nursing staff.
  • Documented daily care observations accurately in resident charts and shift reports.
  • Repositioned residents safely to support skin integrity and prevent pressure injuries.

Education

High School Diploma -

Marion High School
Marion
05-2004

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Relationship building
  • Employee onboarding
  • Coaching and mentoring
  • Inventory management
  • Effective communication
  • Positive attitude
  • Adaptability and flexibility

Timeline

Manager, Sales and Customer Support

Victoria's Secret & PINK
02.2024 - Current

Patient Care Taker

VA Medical Center
03.2016 - 02.2024

CNA

Salem Memorial Home
01.2012 - 02.2016

High School Diploma -

Marion High School

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