Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Darcy Munoz

Midland,TX

Summary

Dynamic and goal-oriented professional with exceptional customer service skills. Proven ability to manage high-stress situations while enhancing customer satisfaction. Reliable and punctual, adept at cash handling and problem-solving, consistently fostering positive relationships to drive repeat business.

Overview

4
4
years of professional experience

Work History

Sales Associate

Harvest Travel Center LLC
Orla, TX
05.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Customer Service Representative

Harmony Restaurant Group, Inc.
Del Rio, TX
08.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Addressed requests promptly, enhancing customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Desk Clerk

Industrial Logic
Del Rio, TX
03.2021 - 06.2023
  • Served as a knowledgeable resource for callers seeking general company information or requesting specific departmental contacts.
  • Delivered reliable assistance to staff members in other departments by accurately relaying messages or transferring calls as needed.
  • Adapted communication style according to caller needs, demonstrating cultural sensitivity as required.
  • Increased productivity by utilizing downtime between calls for administrative tasks such as data entry or filing paperwork.

Education

Del Rio Highschool
Del Rio, TX

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Harvest Travel Center LLC
05.2024 - Current

Customer Service Representative

Harmony Restaurant Group, Inc.
08.2023 - 05.2024

Desk Clerk

Industrial Logic
03.2021 - 06.2023

Del Rio Highschool