Darean Cummings
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
10
10
years of professional experience
Work History
Genius
Apple
Charleston, SC
12.2023 - Current
- MacOS certified
- iMac and MacBook repair certified
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems
Technical Expert
Apple
06.2020 - 12.2023
- Support mobile devices at the Genius Bar for iOS, WatchOS, and Apple TV
- Diagnosed and troubleshot hardware, software and network issues.
- Connect with customers and provide great customer service
- Curate solutions for customers once needs have been discovered
- Recommend products and services to enhance experience
- Repair iOS devices(Displays, Batteries, Camera, etc.)
- Created innovative solutions to meet changing market demands and future growth plans.
- Implemented process improvements to smooth development cycle and increase collaboration.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
Store Manager
Finish Line
02.2018 - 04.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Technical Specialist
Apple
03.2019 - 06.2020
- Completed troubleshooting and diagnostics on company resources.
- Trained users on desktops, laptops and mobile devices.
- Support mobile devices at the Genius Bar for iOS, WatchOS, and Apple TV
- Connect with customers and provide great customer service
- Curate solutions for customers once needs have been discovered
- Recommend products and services to enhance experience
Assistant Manager
Finish Line
11.2013 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
Gates-Chili High School
Rochester, NY06.2013
Skills
- Sales, Training,Hiring, Administration, Logistics, Management, Interpersonal Skills, Customer
- Service, Payroll, Inventory, Management, Store Management
- iOS Certified
- MacOS Certified
Accomplishments
- IOS Technical Support Certified- Apple Inc
- MacOS Technical Support Certified- Apple Inc
- IOS Repair Certified- Apple Inc.
- iMac and MacBook Certified-Apple Inc.
Timeline
Genius
Apple
12.2023 - Current
Technical Expert
Apple
06.2020 - 12.2023
Technical Specialist
Apple
03.2019 - 06.2020
Store Manager
Finish Line
02.2018 - 04.2021
Assistant Manager
Finish Line
11.2013 - 02.2018
High School Diploma -
Gates-Chili High School