Darel Gomez
houston,TX
Summary
I excelled at La Tiendita Restaurant by mastering multitasking and upselling, significantly enhancing guest experiences and sales. My bilingual abilities and exceptional customer service skills, fostered across roles, underscore my ability to meet diverse customer needs with warmth and efficiency.
. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
La Tiendita Restaurant
08.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Team Member
Subway
01.2022 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Education
High School Diploma -
Elsik High School
12601 High Star Dr, Houston, TX 7707206-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Service prioritization
- Sales expertise
- Order accuracy
- Suggestive selling
- Bilingual Spanish and English
- Warm and friendly
- Adaptable and flexible
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
La Tiendita Restaurant
08.2023 - 01.2025
Team Member
Subway
01.2022 - 05.2023
High School Diploma -
Elsik High School
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