Darian Rojas
New York
Summary
Results-oriented and customer-focused professional with a background in sales and a strong commitment to delivering exceptional service. Skilled in educating customers, resolving issues, and maintaining high customer satisfaction. Adept at collaborating with teams and utilizing data-driven insights to enhance performance. Fluent in English and Spanish.
Overview
2
2
years of professional experience
Work History
Sales Associate
Hollister.Co
10.2022 - 06.2023
- Educated customers on product options, exceeding customer service expectations.
- Provided high-quality customer service, optimizing purchasing and payment processes.
- Operated cash registers, managed stock, and maintained an attractive sales floor.
- Demonstrated product knowledge to assist browsing customers with selections and purchases.
- Proactively addressed and resolved customer complaints, ensuring prompt resolution and high satisfaction.
Corporate Trainer
NOW Concepts
07.2022 - 10.2022
- Represented clients effectively, educating customers on the latest trends and offerings.
- Remained up-to-date about campaigns, sales, and industry knowledge.
- Assisted with implementing marketing and sales strategies in collaboration with team members.
- Conducted small group and individual training sessions, enhancing staff knowledge and skills.
- Utilized Excel to generate comprehensive marketing reports, highlighting key performance indicators.
- Actively maintained regular communication with the team, promoting seamless operations and collaboration.
- Monitored employee progress and gave feedback to management and additional training requirements.
Counselor
Manhattan youth
11.2021 - 06.2022
- Supervised children ages 9-11 in after school program
- Assisted in delivering children to parents during pickup time
- Provide healthy snacks for students on a daily basis
- Creatively engaged in student games and activities
- Managed to create and nurture a safe and positive environment
- Ensured all project and program goals were reached or exceeded.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
Wholesale Intern
Basic Resources
05.2021 - 09.2021
- Prepared materials for market appointments and merchandised showroom
- Provided administrative assistance to the sales team
- Worked closely with various departments covering all classifications
- Established spreadsheets for new season and organized products to ensure efficiency for market week
- Created Swatch books and product knowledge tools for upcoming seasons.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Education
Associate of Science - Business Administration
CUNY Guttman Community College
License and Certificates - undefined
FirstGenU Career Institute
2023
Skills
- Customer Service
- Customer Satisfaction
- Customer Management
- Sales Floor Operations
- Client Relationship Building
- Product Knowledge
- Process Improvement
- Bilingual (English and Spanish)
- Attention to Detail
- Rapid and Adaptive
- Effective Cross-Functional Communication
- Skilled Collaborator
- Time Management
- Punctuality and Reliability
- Solution-Oriented Professional
- Data Entry & Documentation
- Conflict Resolution
Timeline
Sales Associate
Hollister.Co
10.2022 - 06.2023
Corporate Trainer
NOW Concepts
07.2022 - 10.2022
Counselor
Manhattan youth
11.2021 - 06.2022
Wholesale Intern
Basic Resources
05.2021 - 09.2021
Associate of Science - Business Administration
CUNY Guttman Community College
License and Certificates - undefined
FirstGenU Career Institute