Yucel Dominguez
Salt Lake City,UT
Summary
with 4 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
8
8
years of professional experience
Work History
Account Management Specialist
Foursight Capital
West Valley City, UT
11.2021 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Agent Services Representative
Alorica
Magna, UT
05.2018 - 12.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Assistant Manager
1st Choice Money Center
Layton , UT
11.2018 - 03.2020
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
High School Diploma -
Davis Technical College
Kaysville, UT08.2019
Skills
- Problem-Solving
- Performance Evaluations
- Goal Setting
- Verbal and Written Communication
- Relationship Building
- Customer Service
- Bilingual
Timeline
Account Management Specialist
Foursight Capital
11.2021 - Current
Assistant Manager
1st Choice Money Center
11.2018 - 03.2020
Agent Services Representative
Alorica
05.2018 - 12.2020
High School Diploma -
Davis Technical College