Darianne Perez
Savannah,GA
Summary
Enthusiastic and extroverted professional takes pride in providing exemplary guest service and creating memorable interactive experiences with guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Hostess/Server
Kessler Marriott Resort
03.2024 - Current
- Answered guest questions about hours, seating, and menus. Additionally provided information about resort facilities and points of interest in the area
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided a friendly, warm, and empathetic presence throughout dining experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Designated Hitter
Walgreens
06.2020 - 11.2022
- Boosted employee morale by consistently demonstrating enthusiasm in daily tasks and interactions with colleagues.
- Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
- Transitioned between roles in pharmacy and roles in front desk throughout the day as needed
- Utilized close attention to detail and high levels of privacy while working with medication and customer information
Restaurant Hostess
Walt Disney World Resort
01.2018 - 05.2020
- Handled high-pressure situations gracefully, managing multiple tasks while maintaining an inviting demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Completed daily side work and opening and closing duties without fail.
Costuming Hostess
Walt Disney World Resort
01.2014 - 08.2014
- Assisted in the distribution process by providing valuable input based on knowledge of performer needs and comfort requirements.
- Managed inventory to ensure adequate stock levels, resulting in fewer delays and increased productivity.
- Contributed positively to team morale by maintaining a professional attitude even during stressful periods.
- Offered creative solutions to wardrobe challenges, ensuring seamless transitions between scenes and maintaining visual continuity throughout productions.
Education
Master of Arts - Dramatic Writing
Savannah College of Art And Design
Savannah07.2024
Bachelor of Arts - Writing & Linguistics
Georgia Southern University
Statesboro, GA05.2020
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
Timeline
Hostess/Server
Kessler Marriott Resort
03.2024 - Current
Designated Hitter
Walgreens
06.2020 - 11.2022
Restaurant Hostess
Walt Disney World Resort
01.2018 - 05.2020
Costuming Hostess
Walt Disney World Resort
01.2014 - 08.2014
Master of Arts - Dramatic Writing
Savannah College of Art And Design
Bachelor of Arts - Writing & Linguistics
Georgia Southern University
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