Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Store Manager
Goodwill Industries Of Southwest Florida Inc.
Miami, FL
03.2020 - Current
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Approved regular payroll submissions for employees.
Supervised guests at front counter, answering questions regarding products.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Assistant Manager
Goodwill Industries Store & Donation Center
Miami, FL
06.2018 - 03.2020
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Retail Associate
Goodwill
Pembroke Pines, FL
06.2016 - 06.2018
Greeted customers, helped locate merchandise and suggested suitable options.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Maintained clean sales floor and straightened and faced merchandise.
Helped customers complete purchases, locate items and join reward programs.