Darin Bugbee
Bismarck,ND
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
23
23
years of professional experience
Work History
Assistant Body Shop Manager
Eide Collision
10.2017 - Current
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Worked with insureds and claimants by completing estimates and providing to the insurance companies.
- Enhanced customer satisfaction by efficiently managing repair orders and providing timely updates on the progress.
- Streamlined workflows for increased productivity by implementing effective scheduling practices and resource allocation.
Claims Adjuster
American Family Insurance
03.2011 - 01.2017
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
Insurance Agent
Cottingham Insurance
02.2009 - 03.2011
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Marketing Rep/Claims Adjuster
North Star Insurance
08.2006 - 02.2009
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Farm and Home Claims
Claims Adjuster
Progressive Insurance
12.2001 - 08.2006
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Auto, Motorcycles, Boats, Campers.
Education
High School Diploma -
Underwood High School
Underwood, MN05.1988
Skills
- Automotive Repair Knowledge
- Employee Training
- Staff Scheduling
- Workflow Optimization
- Insurance Claim Handling
- Estimating expertise
- Auto, Home, Commercial Boats, Campers,farm equipment, motorcycles
Timeline
Assistant Body Shop Manager
Eide Collision
10.2017 - Current
Claims Adjuster
American Family Insurance
03.2011 - 01.2017
Insurance Agent
Cottingham Insurance
02.2009 - 03.2011
Marketing Rep/Claims Adjuster
North Star Insurance
08.2006 - 02.2009
Claims Adjuster
Progressive Insurance
12.2001 - 08.2006
High School Diploma -
Underwood High School