Darin Martin
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Jim's Super Market
10.2021 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Steel Manager
Harco Manufacturing Group
05.2021 - 10.2021
- Enforced safety rules and removed safety hazards while monitoring employees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Kitchen Manager
Collin's River
05.2015 - 01.2020
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Education
GED -
Motlow State Community College
Tullahoma, TN06.2013
Skills
- Guest Satisfaction
- Employee Management
- Customer Retention Strategies
- Monetary Transactions
- Calm and Professional Under Pressure
- Verbal Communication
- Clerical Support
Timeline
Customer Service Associate
Jim's Super Market
10.2021 - 10.2023
Steel Manager
Harco Manufacturing Group
05.2021 - 10.2021
Kitchen Manager
Collin's River
05.2015 - 01.2020
GED -
Motlow State Community College