DARIOSKY ROCA
MIAMI,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Internal Service Advisor
South Dade Kia of Miami
03.2022 - Current
- Assisted in the establishment of a customer-centric culture by consistently going above and beyond to exceed expectations, resulting in high levels of client loyalty and retention.
- Contributed to the achievement of team performance goals by consistently delivering high-quality workmanship on time and within budget parameters.
- Improved customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved customer complaints professionally, turning potentially negative experiences into opportunities for improvement and growth.
- Investigated customer complaints to identify cause of malfunctions.
Lawyer
Law Firm
09.2012 - 01.2019
- Created and finalized contracts and other legal documents for clients.
- Explained available courses of action and possible repercussions of cases to clients.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Delivered exceptional client service through attentive listening, empathetic understanding, and creative problem-solving to address individual needs.
Education
Bachelor Of Laws - Law
Universidad Central Marta Abreu De Las Villas
Santa Clara, Cuba06.2012
Skills
- Client retention
- Excellent communication
- Computer skills
- Handling customer complaints
- Documentation and reporting
- Process improvements
- Teamwork and collaboration
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Internal Service Advisor
South Dade Kia of Miami
03.2022 - Current
Lawyer
Law Firm
09.2012 - 01.2019
Bachelor Of Laws - Law
Universidad Central Marta Abreu De Las Villas