Darius Johnson
Killeen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Host
Red Robin
09.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Inbound Warehouse Associate
Amazon
07.2023 - 09.2023
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Education
Diploma - Law (Pre-Law)
American High School
Plantation, FL06.2022
Skills
- Reservations Management
- Telephone Reception
- Team Collaboration
- Server Support
- Customer Service
- Impression Management
- Guest Relations
- Positive Attitude
- Promotional Knowledge
- Social Media Savvy
- Multitasking Proficiency
- Active Listening
- Empathy and Understanding
- Adaptable to Change
- Effective Time Management
- Professional Appearance
- Conflict Resolution
- Problem Solving Abilities
- Telephone Etiquette
- Team Player Mentality
- Customer Service Excellence
- Decision Making
Timeline
Inbound Warehouse Associate
Amazon
07.2023 - 09.2023
Host
Red Robin
09.2022 - Current
Diploma - Law (Pre-Law)
American High School