Darius Roberts
Xanitos Inc
Cicero,IL
DR Professional Statement Strong work ethic and work well in high pressured environments, I am proficient at building and maintaining professional relationships.
16
years of professional experience
Work History
Director of Operations
11 Years 2 Months
Xanitos Inc - Chicago,IL | 08.2015 - Current
- Coordinated EVS team operations to uphold safety, sanitation, and cleanliness across assigned areas.
- Multi-task, communicate and delegate effectively in a very fast paced department within an acute care environment.
- Performed proper follow-up checks to confirm work completion according to company policy and verify clean, sanitary condition of areas serving hospital patients, staff, and visitors.
- Supported staff selection process by interviewing candidates as required to support hiring decisions.
- Schedule days off, holidays and vacations, ensuring that the account's needs are met in accordance with hours and position control.
- Assign personnel to established work areas or project duties.
- Conducts quality assurance checks and manages materials inventory as well as general use of equipment.
- Ensuring High Patient Satisfaction via good communication by staff and clean environment.
- Willingness and ability to be hands on completing cleaning/sanitizing tasks on a needs basis or in a coaching role.
- Ensure that staff receives proper orientation, initial training, and ongoing education.
- Conduct myself in patient rounding on a daily basis to ensure all cleaning expectations are met.
- Provide individual guidance and motivation to staff to enable each one to perform to his/her fullest potential.
- Participate in daily meetings to discuss any discrepancies and communicate daily updates on housekeeping productivity.
- Demonstrate quality leadership in meeting performance plans.
- Process bi-weekly employee payroll payments on time and through the appropriate channels.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw day-to-day production activities in accordance with business objectives.
- Managed full P&L responsibility, including budgeting, forecasting, expense, control, revenue performance, and financial reporting to achieve profitability and operational targets.
Operations Manager
5 Years 2 Months
Talbott Hotel - Chicago, IL | 05.2010 - 07.2015
- Assign workers their duties and inspects work for conformance to prescribed standard of cleanliness
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Coordinates work activities among departments
- Conduct orientation training and in service training to explain policies, work procedures and to demonstrate use and maintenance of equipment
- Inventories stock to ensure adequate supplies
- Monitoring and supporting the housekeeping staff in delivering a high quality cleaning standard consistently
- Maintaining awareness of personal strengths, weakness and areas of attention in order to continually progress and develop, utilizing appropriate support systems such as company and centre review schemes and input from the guest care manager
- Attend any training course as required or directed by the facilities manager
- Foster team spirits among the housekeepers and directs them toward achieving guest satisfaction
- Ensure that the hotel guests have adequate supplies both within their rooms and in the public areas and act on complaints regarding to the state of their rooms or public areas
- Ensure imperative recommendations in regards to improvements to the hotel service due to my close interaction with the guests
- Assist in formulating budgetary, procurement and security policies
- Examine building to determine need for repairs or replacement of furniture or equipment and make recommendations to management
- Attend staff meetings to discuss company policies and patrons’ complaints
- Records data regarding work assignments, personnel actions and prepare periodic reports
- Direct staff members on how to perform their housekeeping duties, ensuring that said duties are completed in a timely and orderly manner
- Inspect guest rooms daily to ensure cleanliness standards are met
- Provide guidance, reinforced positive work ethics and monitored operation’s efficiency and corrective measures.
Education
General Studies
Lincoln Park Highschool - 2001 Orchard Ave
05.2006
Skills
Operations Oversight
Process Improvements
Leadership Training
Strategic Planning
Capital Spending
Process Improvement
Strategic Planning and Execution
Risk Mitigation
Timeline
Director of Operations
Xanitos Inc
08.2015 - CurrentRead more
Operations Manager
Talbott Hotel
05.2010 - 07.2015Read more
Lincoln Park Highschool - General Studies,
Read more