Darius Rosa
Customer Service Representative
Bethlehem,PA
Summary
Dedicated customer service representative motivated to maintain customers r satisfaction and contribute to company success. Personable and responsible fast food worker highly efficient at preparing food orders quickly, while greeting all customers and handling cash accurately. Solid team leader with upbeat, positive attitude.
Overview
7
7
years of post-secondary education
3
3
years of professional experience
Work History
Assistant Manager
Family Dollar
Hudson, FL
01.2021 - 06.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Effective liaison between customers and internal departments.
Server
Applebees
New Port Richey , FL
01.2020 - 12.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
Customer Service Manager
Marc's Stores
Cuyahoga Falls, OH
01.2018 - 12.2019
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
Education
Associate of Science - Paralegal Studies
Pasco Hernando State College
New Port Richey, FL 09.2018 - Current
High School Diploma -
Ridgewood High School
New Port Richey, FL 08.2009 - 05.2013
Skills
Bartending Cash Handling Microsoft Office Bilingual Communications Organizational Skills Conflict Resolution Courteous Demeanor Inventory Control Server Senior Care
Timeline
Assistant Manager
Family Dollar
01.2021 - 06.2021
Server
Applebees
01.2020 - 12.2020
Associate of Science - Paralegal Studies
Pasco Hernando State College
09.2018 - Current
Customer Service Manager
Marc's Stores
01.2018 - 12.2019
High School Diploma -
Ridgewood High School
08.2009 - 05.2013
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