Darius Sargent
Milwaukee,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
10
10
years of professional experience
Work History
Program Coordinator
Executive Director Inc
2023.03 - Current
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Kept program-related data accurate, up-to-date and easily accessible.
- Provided ongoing direction and leadership for program operations.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Organized and managed program development from conception through successful execution.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Tracked and reported expenses accurately to manage program budgets.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
- Developed and recommended policies and procedures for evaluating programs.
Bartender/Server
The Mecca Sports Bar And Grill
2022.10 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Delivery Driver
Doordash/UberEats
2022.04 - 2022.10
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Worked overnight shifts during peak periods to meet coverage needs.
Sales Associate
Area Rental & Sales
2021.06 - 2022.04
- Provided positive first impressions to welcome existing, new and potential customers.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Generated leads through phone calls, emails and face-to-face interactions.
Quality Assurance Inspector
Neenah Foundry
2019.05 - 2019.08
- Researched specifications for products to ensure final quality.
- Reported repeat issues to supervisors and diagnosed the source.
- Designed and followed detailed inspection schedules.
- Sorted finished products into piles depending on quality statuses.
- Inspected parts during and after manufacturing.
- Notified management promptly of any systemic concerns with production line and recommended improvement plans.
- Filled out and submitted paperwork for approved operations and reports describing critical violations.
- Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
Deli Clerk
Metro Market
2019.02 - 2019.05
- Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings.
- Protected food from spoilage by storing according to safety procedures.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Documented and entered special orders for event catering and party trays.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Summer Camp Counselor
YMCA Camp Nan A Bo Sho
2016.05 - 2018.08
- Explained principles, techniques and safety requirements of different activities to participants to prevent injury.
- Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
- Assisted homesick children by actively listening to concerns and providing emotional support.
- Checked life jackets and safety equipment around lake or on boats and kayaks.
- Prepared for inclement weather ahead of time by planning out activities that could be enjoyed indoors. Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
- Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
Frozen/Dairy Clerk
Festival Foods
2016.09 - 2017.06
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Updated signage to reflect current prices and help promote target merchandise.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
- Assessed floor displays to determine which merchandise required restocking.
- Maintained clear aisles during restocking to avoid accidents and enable others to easily pass by.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Lobby Attendant
YMCA Of The Fox Cities
2014.05 - 2016.07
- Kept customers satisfied by providing exceptional service and support for all requests.
- Provided information such as hours of operation, specific policies and directions to locations or personnel.
- Maintained lobby areas in a neat and clean for a professional appeal.
- Provided knowledgeable service when answering questions and greeted all customers with friendliness.
- Complied with health and sanitation practices and procedures.
- Responded to guest questions about current facility events and future offerings.
Education
Bachelor of Arts - Journalism, Advertising, And Media Studies
University of Wisconsin - Milwaukee
Milwaukee, WI08.2021
Skills
- Professional demeanor
- Quick learner
- Time management
- Excellent communication
- Client-focused
- Data entry experience
- Proofreading and editing
- Expert in Microsoft Office
- SQL experience
- Strong analytical skills
Timeline
Program Coordinator
Executive Director Inc
2023.03 - Current
Bartender/Server
The Mecca Sports Bar And Grill
2022.10 - Current
Delivery Driver
Doordash/UberEats
2022.04 - 2022.10
Sales Associate
Area Rental & Sales
2021.06 - 2022.04
Quality Assurance Inspector
Neenah Foundry
2019.05 - 2019.08
Deli Clerk
Metro Market
2019.02 - 2019.05
Frozen/Dairy Clerk
Festival Foods
2016.09 - 2017.06
Summer Camp Counselor
YMCA Camp Nan A Bo Sho
2016.05 - 2018.08
Lobby Attendant
YMCA Of The Fox Cities
2014.05 - 2016.07
Bachelor of Arts - Journalism, Advertising, And Media Studies
University of Wisconsin - Milwaukee
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