Summary
Overview
Work History
Education
Skills
Additionalinformation - Skillsprofile
Personal Information
Timeline
Generic

Darius Tarver

Crandall,TX

Summary

I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Customer Service/Collections industry. I love to learn, and am always up to challenge whatever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best as an employee. My WPM IS 67 with 90% Accuracy

Highly organized Appointment Scheduler with experience in managing and coordinating complex schedules. Strengths include effective communication skills, problem-solving abilities, and high level of accuracy in data entry. Demonstrated impact in previous work through improved scheduling efficiency and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Appointment Scheduler

Service King Collision Repair
Dallas, US
08.2021 - Current
  • Responsible for incoming and outbound calls
  • Scheduled appointments
  • Tow dispatch
  • Chat
  • Emailing
  • Account management

Claims Specialist

Global Life Insurance
Dallas, US
04.2020 - 08.2021
  • Responsible for all incoming and outgoing calls
  • Assist with processing Health or Death Claim
  • Discuss claim payouts
  • Knowledge on insurance products
  • Via email, fax and mail
  • Knowledge on Microsoft software
  • Retention
  • Research information regarding to upload documents

Debt Collector

DebtBlue
Richardson, US
09.2016 - 04.2020
  • Responsible for all incoming and outbound calls
  • Client follow ups
  • Collect payment
  • Payment process
  • Enrolling Debts
  • Negotiations
  • Monthly client follow ups
  • Client Portal
  • Attempt to save client

Customer Retention Specialist

Brinks Home
Farmers Branch, US
12.2013 - 09.2016
  • Responsible for all incoming calls
  • Cancellation
  • Billing
  • Tech support
  • Create service ticket
  • Sales
  • Outbound
  • Contract renewal
  • Payments
  • Notation
  • Retention on contracts

Education

DIPLOMA -

Cedar Hill High School
Cedar Hill, TX
06.2011

Skills

  • Shift Supervisor
  • Management
  • Customer Service
  • Call Center
  • AWS
  • APIs
  • Live Chat
  • MySQL
  • Microservices
  • Typing
  • Sales support
  • Negotiation
  • Customer support
  • Order management system
  • Documentation review
  • Inside sales
  • IOS
  • Mac OS
  • Contracts
  • Windows
  • Telemarketing
  • Order entry
  • Organizational skills
  • Time management
  • Dispatching
  • Loan processing
  • Lending
  • Banking
  • Data entry
  • Microsoft Word
  • GAAP
  • Accounting software
  • Account reconciliation
  • Microsoft Powerpoint

Additionalinformation - Skillsprofile

  • Proficient in Microsoft applications
  • Knowledge of and experience with Collections/Customer Service
  • Able to utilize Outlook, Word and Excel
  • Experience in handling confidential paperwork
  • Good customer-relations background
  • Outbound and inbound calls
  • Chat support
  • Collections
  • Billing
  • Claims
  • Up selling

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Appointment Scheduler

Service King Collision Repair
08.2021 - Current

Claims Specialist

Global Life Insurance
04.2020 - 08.2021

Debt Collector

DebtBlue
09.2016 - 04.2020

Customer Retention Specialist

Brinks Home
12.2013 - 09.2016

DIPLOMA -

Cedar Hill High School
Darius Tarver