Dariy Borzhiyevskyy
Port Jefferson Station,NY
Summary
I am writing to express my interest in the Front Desk Receptionist position at your company. With a background in working as a front desk receptionist in both a medical and real estate setting, I have developed strong customer service skills and a keen ability to manage administrative tasks efficiently.
In my previous roles, I have greeted visitors with a warm and professional demeanor, handled phone calls and directed them to the appropriate departments, and maintained a clean and organized front desk area. I am adept at multitasking and prioritizing tasks effectively to ensure smooth operations in a fast-paced environment.
I possess excellent communication and interpersonal skills, along with a strong attention to detail and proficiency in Microsoft Office Suite. I am confident that my experience and skills make me a great fit for the Front Desk Receptionist position at your company.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Modern Realty And Management
2460 Nesconset Hwy, #12 Stony Brook, NY 11790
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk
Urology. Lviv Regional Hospital
Yuriaa Rufa St. 6, Lviv, Lviv Region, Ukraine, 790
03.2021 - 03.2022
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Handled emergency situations calmly and professionally while following proper protocols.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
Education
Specialist - Medical Assisting
Danylo Halytsky Lviv National Medical University
Pekarska St. 69, Lviv Region, Ukraine06.2023
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- Oral and writing communication
- File Organization
- Hospitality services
- Front Office Management
- Filing
- Sensitive information handling
- Work Prioritization
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Modern Realty And Management
10.2023 - Current
Front Desk
Urology. Lviv Regional Hospital
03.2021 - 03.2022
Specialist - Medical Assisting
Danylo Halytsky Lviv National Medical University